Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Bad service and customer service will not ever buy anything from them again I have a 2023 that has been in the shop more than my driveway can’t even give me a loaner don’t understand never had this pr anything from them again I have a 2023 that has been in the shop more than my driveway can’t even give me a loaner don’t understand never had this problem before at other dealers! More

Customer service is over the top! They made the process very easy. This will for sure I will purchase another one from the same location. So I say, thank you. I overlook a vehicle th They made the process very easy. This will for sure I will purchase another one from the same location. So I say, thank you. I overlook a vehicle that I did not know nothing about, and the team brought the vehicle to my attention and this was a change in my thinking of this type of vehicle. More

The service is always great. I usually look forward to dealing with Angela and her team I usually look forward to dealing with Angela and her team More

I have always used this dealership and have never left there without being completely satisfied. there without being completely satisfied. More

The service provided by Ms Angela Johnson and Ms Nicole Bandera was outstanding. Thank you very much! Bandera was outstanding. Thank you very much! More

Fantastic service, had me in and out in a few hours with the laundry list of items i brought to them. the laundry list of items i brought to them. More

Easy to schedule appointment & clear communication regarding services recommended. Appreciate the quickness of service and the convenience of so many appointments being available. regarding services recommended. Appreciate the quickness of service and the convenience of so many appointments being available. More

Communication from Nicole was timely and descriptive about the services needed. Thank you Nicole for the help. about the services needed. Thank you Nicole for the help. More

Communication was lacking. Booked online for repairs. Showed up on time as scheduled, to be told no one could look at until Monday (2 days). Fine. Monday 2 pm still nothing. Booked online for repairs. Showed up on time as scheduled, to be told no one could look at until Monday (2 days). Fine. Monday 2 pm still nothing. I called twice, no answer. Emailed and got an AI (I hope) response from Sales. I replied asking about my truck to receive a phone call from a guy that didn't know why he was calling me. Extremely frustrating. Service didn't call me to tell me my truck was ready, they then dodged me completely and called an alternate and left a message with my husband that it was ready the following day. All the irritation stemmed from employees lack of communication and a xxxxxxxx AI email. All of that can be fixed. I won't recommend until I have a better experience. Money comes from people, you need clients. More

Mike got in quickly for a diag and offered a range of options, sent me a Sunbit preqaul and had me out during my lunch hour so i could deliver the Commander to the wife and still get back to work on tim options, sent me a Sunbit preqaul and had me out during my lunch hour so i could deliver the Commander to the wife and still get back to work on time. My WJ will be back next More