Southern Chevrolet - Service Center

Sold me a lemon! This car leaks oil every 9 days. Has not reached out to correct it or take accountability. This car leaks oil every 9 days. Has not reached out to correct it or take accountability. More

Very friendly service manager and nice waiting area while you wait. Made sure I was in and out you wait. Made sure I was in and out More

The seasoned crew of customer service advisors continue to struggle mightily with slow computers and spotty phones that may or may not receive your calls. I had hoped with the acquisition of Hall Chevrolet to struggle mightily with slow computers and spotty phones that may or may not receive your calls. I had hoped with the acquisition of Hall Chevrolet by Southern Chevrolet would've seen some upgrades to help the service department do a better job meeting customers expectations of fast and efficient customer service. More

Had a scheduled appointment for Saturday, vehicle wasn't even looked at until Tuesday. Then was told twice that it had been inspected, but because it was so busy he didn't have time to go over it. But I was even looked at until Tuesday. Then was told twice that it had been inspected, but because it was so busy he didn't have time to go over it. But I was the next ticket and he would call back in 10 min. An hour later called again and was told the same thing. When he finally called back I Was told that the best tech was on it, based on the fault code that the engine had to be taken apart to inspect the timing chain. Even though there were no other symptoms other than the fault code. Based on the mileage, no loss of power or fuel efficiency, no issues starting, no unusual noises and they want to rip the engine apart... Troubleshooting 101, if there is no evidence of any other issues, start with the simplest most obvious thing first. It not the first time I've felt like I was being scammed by this service department. Never going back here again. More

The service dept experience was very good. The folks were very knowledgeable and answered all my questions. The folks were very knowledgeable and answered all my questions. More

Easy scheduling and drop off. Updates provided on the service, and service team was friendly and knowledgeable. A+ Updates provided on the service, and service team was friendly and knowledgeable. A+ More

Serviceman Stephen did an excellent job of taking care of my car and keeping me informed. my car and keeping me informed. More

Great company good service clean facility highly recommend will use again the services written was very helpful and friendly. recommend will use again the services written was very helpful and friendly. More

They replaced my tire very quickly without an appointment. Steve Harvell was very helpful and communication was great. appointment. Steve Harvell was very helpful and communication was great. More

Service experience as well as the Serice Representative were both very good. I would recommend. were both very good. I would recommend. More