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Southern Chevrolet - Service Center

Chesapeake, VA

4.4
957 Reviews

957 Reviews of Southern Chevrolet - Service Center

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August 09, 2024

Very professional service team. Keep me abreast of the status of my vehicle. Answered all my questions. More

by LINNIECAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taryn Kemp
Aug 15, 2024 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 09, 2024

The staff was knowledgeable and timely. Call when car was ready. Scott was a Great More

by vlg.butterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 15, 2024 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 08, 2024

Little to no communication. Set an appointment at 7:30 in the morning and dropped the vehicle off the night before and was looked at until late afternoon, with nothing being don More

by PARRNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy
Aug 09, 2024 -

Southern Chevrolet responded

"PARRNJ" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Aug 09, 2024 -

PARRNJ responded

Information sent

August 07, 2024

Customer service was amazing however spoon receiving my truck back I know have more issues in my front end then when I dropped it off. If some one could reach out to me to rectify this issue that would be More

by JOHNDURR375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Chevrolet responded

John. We have forwarded your comments to the General Manager of the dealership.

August 07, 2024

I waited on a part for nine months to come in because it was backed order. I called them to get an update and it was in. Since I waited so long they made it their business to make sure I was pleased once More

by TOBEYSKINNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taryn
Aug 07, 2024 -

Southern Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 06, 2024

Good job well done excellent service,employees very friendly. I like the fact that the employee drove my car right to me when I didn't see it where they park it More

by JOHNSONJULIET336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : don't remember her name
Aug 07, 2024 -

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 06, 2024

Had my reservations when they bought out Hall, but I have to say all is good so far. More

by htown757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Affleck
Aug 07, 2024 -

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 04, 2024

Very poor service. I’m not coming back to this dealership. They forgot what I needed to get done plus my car wasn’t haven’t these problems before I went to the dealersh More

by mikeponds21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles LeMaire
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Southern provided great professional service and support. They provide me with items to take for action for future service visits. More

by NATHANCHANNELL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin
Aug 07, 2024 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 02, 2024

500$ to inspect and replace a 2023 Duramax 1500 Silverado is awfully expensive for us Senior Citizens. Tyran was very nice. Thank you Ma’me. More

by JLM52446
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Tyran
Aug 07, 2024 -

Southern Chevrolet responded

Thank you for taking the time to provide us with this feedback.

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