SouthWest Ford Weatherford

Ownership of service I scheduled my service for a same day appointment. When I arrived they advised me that They didn't see it in the system. They didn't make excuses or p I scheduled my service for a same day appointment. When I arrived they advised me that They didn't see it in the system. They didn't make excuses or placed blame on anyone. They simply took ownership of the service needed and took care of my needs. More

Air bag recall and lifetime warranty repair It took 2 weeks to get an appointment to have the air bags done and it does not look like it was done. I wanted to have the look at the body that they It took 2 weeks to get an appointment to have the air bags done and it does not look like it was done. I wanted to have the look at the body that they repaired and they put a lifetime warranty. They want $92.00 an hour to check out if their work is coming lost plus they need another 2 week lead time before they can look at it More

Appointment not kept Scheduled service at a very specific time, truck was moved outside and sat there 1 and half hours. I had to ask the service rep two times about the st Scheduled service at a very specific time, truck was moved outside and sat there 1 and half hours. I had to ask the service rep two times about the status of the repair, the last time i had to tell the service rep that i had an appointment and that I had scheduled my appointment for a reason either get it into the shop or bring the vehicle back without the repair. Vehicle finally brought into the shop at 3:30 and finished by 3:55, 25 minute repair that I had to wait for 2 hours. Again scheduled the appointment in advance, dont know why I have to find the Service Rep and constantly ask about the status. More

Great service I came in for for the Southwest Promise. I came at a busy time but they got me in and out as quick as they could. I came in for for the Southwest Promise. I came at a busy time but they got me in and out as quick as they could. More

I love my service advisor!!!’ Chris Brock advocates beautifully for me and is a great communicator! I feel confident with the care my vehicle receives at Southwest Ford. I didn’t r Chris Brock advocates beautifully for me and is a great communicator! I feel confident with the care my vehicle receives at Southwest Ford. I didn’t realize that I’d fall in love with Ford until it was too late. There’s no going back to Toyota now. More

Good all around experience. My dad and I visited Southwest Ford to inquire about specifications on F250 trucks and met Dub Summers. Dub was extremely knowledgeable about the Sup My dad and I visited Southwest Ford to inquire about specifications on F250 trucks and met Dub Summers. Dub was extremely knowledgeable about the Super Duty line of trucks without being the stereotypical salesman type. The following week, We each ended up buying a vehicle on the same day and had an enjoyable visit & experience with the Southwest Ford staff. More

Great Dealership I love this dealership. They take such good care of my car and get it fixed right away. Love the customer service. Thank you again. I defiently come b I love this dealership. They take such good care of my car and get it fixed right away. Love the customer service. Thank you again. I defiently come back in the future! More

Lack of communication I wasn’t communicated with unless I reached out. Was told I’d be called back and wasn’t. Sales job on what was needed to be done but couldn’t answer I wasn’t communicated with unless I reached out. Was told I’d be called back and wasn’t. Sales job on what was needed to be done but couldn’t answer when I asked about the problem I brought it in for. More

My.Blessed Angel Amassing experience, I prayed for direction for the process of buying a new vehicle. As I searched online Kat gave me quick response and walked me th Amassing experience, I prayed for direction for the process of buying a new vehicle. As I searched online Kat gave me quick response and walked me through the steps. She very kind and patient. Her knowledge and willing to show me all the details of the car was great. Thank You all for Blessing me with a wonderful experience. More

Great Dub was friendly and professional and the team was helpful. I would recommend this dealership and we will be back. Thank you all for your assistance t Dub was friendly and professional and the team was helpful. I would recommend this dealership and we will be back. Thank you all for your assistance today. More