SouthWest Ford Weatherford

Worst dealership service in my 45 years My entire dealing with the service department at Southwest Ford In Hudson Oaks was the worst experience I have had with a car dealership. I called My entire dealing with the service department at Southwest Ford In Hudson Oaks was the worst experience I have had with a car dealership. I called at 0700 in the morning to schedule an appointment to have my vehicle serviced. They told me they had an open appointment 0900. This was the first lie I was told. I dropped my vehicle off by 0730 and was told I would be called as soon as they found the problem. At 1530 I still had not heard from them, so I decided to call. My rep for the dealership was not available so I left a message asking for a call back with an update on my vehicle. After an hour and still no return call I called a second time. Once again I get voicemail. I leave a second message to get an update on my vehicle. Still no return call. So two hours after my first call and them having my vehicle for 8 1/2 hours I make my third call. Surprise I get voicemail again. So I left my third message. About five minutes later I get a return call from my service rep. He tells me they haven’t had time to look at my vehicle but it will be looked at first thing tomorrow morning. I will say I was mad and asked why do I need to schedule for an appointment if they don’t keep them. My service rep told me “it’s a third party company that schedules these appointments. They have no idea how busy we are or how long things take. So they cram as many appointments in as they can. He said my issues happens all the time.” So now it’s so late I don’t have time to pick it up and take it anywhere else that night. Since he promised it would be looked at first thing in the morning I left the vehicle there (my second mistake and their second lie). So once I again I don’t hear back from my service rep all morning. So at 1230 I call and surprise he actually answered the phone. He told me they were still looking at it and that’s all he knew. Know I usually work on my own vehicles but due to my busy work schedule and it being 100 degrees outside I took it to get repaired. So I know a fair amount about vehicles. The issue that I took my vehicle in for should not take a professional mechanic over an hour maybe two at the most to figure out. So once again I’m guessing they lied and didn’t start first thing in the morning. The service rep calls me back at 1430 and tells me they found the problem. He makes excuses of how hard it was to figure out and that why it took all day. I don’t question him and just agree. He then tells me they don’t have the part in stock and due to the late hour it will be tomorrow before they can get it. So now my vehicle will be there three days. Finally he tells my how much my total bill will be. A little over $700 (last and final lie). I tell him go ahead and fix it. So day three mid afternoon I miss his call and get a voicemail my vehicle is ready. Soon after I get a second and a third call from him. At this point I’m thinking wow you can’t call me back when you are not doing what you said you were. But man once my vehicle is done and you are ready for payment you have all the time to call me. So I go to pickup my vehicle. When I walk in my service rep is standing there talking to another customer. I stand there several minutes without him ever saying a word to me. After they just talk about a lot of nothing he finally greets me. He goes and gets my paperwork/ bill. The total was $75 more than what he told me the day before. At this point I’m done with them and just pay it without even saying a word (my fault for not speaking up). So he pulls my car around. As he is getting out and handing my keys, he ask hey would you like me to wash it real fast. I’m thinking maybe that should have been done before you called me to pick it up or before you drove it around. I tell him no thank you. He goes well anytime you want one stop by and ask for me. At this point I say ok and drive off. So if you made it this far I’m guessing you know I’ll never go back even for a free car wash. More