SouthWest Ford Weatherford

Financing was horrible timewise I spent well over 2 hours waiting for the finance guy to get to me. Then he was not totally honest about the service plan. He kept stating that they I spent well over 2 hours waiting for the finance guy to get to me. Then he was not totally honest about the service plan. He kept stating that they use Synthetic oil. Well the Motorcraft oil is a synthetic blend which clearly states that on the packaging. I didn't realize this until I happened to see a jug of it at Walmart. In fact Ford goes so far to use a font for "Blend" twice the size of "Synthetic" so even they know that you cannot market a Syn Blend oil as Synthetic. Otherwise salesman was very helpful even though I changed my mind halfway through looking at vehicles. More

Service Terrible service, my service rep told me he would leave my car open, and keys in the car. I got to the dealership, and my car was locked and I had t Terrible service, my service rep told me he would leave my car open, and keys in the car. I got to the dealership, and my car was locked and I had to go the weekend with out my car. Terrible service. More

Easy and strait forward Making a deal was easy with no pressure.. All employees were super nice . My salesman Dub Summers made the whole thing enjoyable and was always quick Making a deal was easy with no pressure.. All employees were super nice . My salesman Dub Summers made the whole thing enjoyable and was always quick to respond back to my questions either by phone or text More

Internet experience to purchase My wife started the process of looking for a new vehicle on the internet. Being able to fill out application online saved time when we were ready to p My wife started the process of looking for a new vehicle on the internet. Being able to fill out application online saved time when we were ready to purchase. From their sales staff to their finance personnel we experienced nothing but friendly and professional attitudes. We have purchased from them previously and will buy from them in the future. More

Drive it in and have to tow out! If you’re thinking about getting service done on you’re vehicle at this dealership, be prepared to get taken advantage of. To make a long story short, If you’re thinking about getting service done on you’re vehicle at this dealership, be prepared to get taken advantage of. To make a long story short, I drove my truck there expecting to just get a simple state inspection and was left without a vehicle for now over 70 days. They gave me the runaround about it needing a complete exploratory breakdown to fix whatever was preventing it to pass state inspection. Then proceeded to charge me $4,250.00 for their work and yet still unable to pass state inspection. I couldn’t imagine spending that much and still not have it inspected. So left it in their hands to get the necessary driving done (which i was told it needed in order for the computer to calculate it was ok for inspection.) In doing so, they had multiple people driving my truck around for well over 100 miles, god only knows doing what, and blew the engine. They now expect me to pay the $4,250.00 on top of over another $6,000.00 for a “ new” junk yard motor in order to fix my truck. So, over $10,000.00 now to get my truck back in running shape. All of this after just simply driving it there to get it inspected and be on my way. They now expect me to tow my truck home unless I agree to replace a motor they once claimed was fixed and totally repaired that they blew while driving it. This is a down right disgrace. You be the judge! If you plan on getting service done there, you better have a lawyer! More

Great service! Easy in and out, great service! Friendly staff, completed service work with no problems. Took a bit longer than normal, but did not have sn appointmen Easy in and out, great service! Friendly staff, completed service work with no problems. Took a bit longer than normal, but did not have sn appointment. More

Oil change Bad to not be able to make appointment for oil change. 2 hours is ridiculous, especially for clients with pre paid service warranty. How many Parker Bad to not be able to make appointment for oil change. 2 hours is ridiculous, especially for clients with pre paid service warranty. How many Parker county dealerships have this policy More

Great sales team Great prices and patient sales team. They had a great selection and worked with us through our decision making process. They were very positive and Great prices and patient sales team. They had a great selection and worked with us through our decision making process. They were very positive and friendly. More

Excellent Service The experience was awesome. Kat was a delight to work with. She made the sale a joy. Gary made finance easy and was very knowledgeable. The experience was awesome. Kat was a delight to work with. She made the sale a joy. Gary made finance easy and was very knowledgeable. More

Purchase of Edge Titanium We had a great experience and we treated with respect and understanding. They brought in the exact car we asked for and in the price range we needed. We had a great experience and we treated with respect and understanding. They brought in the exact car we asked for and in the price range we needed. From the salesman to the finance manager, we were treated extremely well and will come back again when this lease expires. More