South Shore Nissan

First, Gary was AMAZING! He wasn't the problem. He wasn't pushy or overbearing like other sales people. I had come in by myself a few weeks before to talk to someone about my options and the woman I spoke to pushy or overbearing like other sales people. I had come in by myself a few weeks before to talk to someone about my options and the woman I spoke to , Laura, didn't make me feel in anyway comfortable. She wanted to have my 2012 totaled right away, even though I explained that I don't have the means to purchase a car and I needed to have my car. So a few weeks later, I had taken my 2012 Rogue in for service and the car was totaled at the dealership due to damage from Hurricane Sandy. The insurance company is giving me enough to put a nice down payment on a new car. a friend of mine is lending me the down payment until i get the insurance money. So as I emptied my car, my friend went in to talk to someone about purchasing a new car. When I went in to the sales area, she was speaking to Gary. He tried to locate the exact car I had. When he did, we went to speak to the finance guy, Jim. We were told by the finance guy that the price of the car would be $25,500. Because I am on a fixed monthly income, payments needed to stay the same as my 2012. The price of the 2013 came in higher because they added the $2000 rebate to the price BEFORE deducting it, so the price of the car came in at $27,500 BEFORE the rebate. Had me sign all the paperwork BEFORE the car got there from their Brentwood facility. So I am paying for insurance and financing without having the car in hand. We kept telling them that we would come back the next day but they were determined to keep us there and make sure we signed paper work and they got the deposit before telling us the car wasn't there yet and it would be another hour and a half before it would get there. Then they wanted to deliver the car in the pitch dark and rain. How can I check the car in that? This experience has left a bad impression not like when I purchase my 2012. The sales guy at that time even made my first service appointment for me. More

. I would not advise buying from this dealership unless you start talking directly with someone who will give you an "out the door" price. If the final price is different then the one you negotia you start talking directly with someone who will give you an "out the door" price. If the final price is different then the one you negotiated, walk out the door- they don't deserve your business. More

Frank was helpful and honest. He was not pushy or aggressive. It was not the typical car buying experience. No back and forth, let me speak to my manager nonsense. To the point, very professional. aggressive. It was not the typical car buying experience. No back and forth, let me speak to my manager nonsense. To the point, very professional. More

Wanted to lease 2013 Pathfinder. Called and spoke to Dominic and advised him exactly what I was looking for. He checked inventory and confirmed it was at the dealership Before leaving my home, I called Dominic and advised him exactly what I was looking for. He checked inventory and confirmed it was at the dealership Before leaving my home, I called him again to double check it was there and told him I was on the way. When I arrived at the dealership Dominic passed me over to another sales person. She advised me that her manager just left five minutes ago with the vehicle I came to see. Do they think the customer is an idiot !! Would NEVER go back to them or recommend to anyone. More

The worst experienced I ever had buying a car .i don't know how they stay in business .the don't honor there warranty or any thing else after the sale .you can't even speck to someone ,they will not call know how they stay in business .the don't honor there warranty or any thing else after the sale .you can't even speck to someone ,they will not call you back . More

I went to this dealer and agreed on a price for a brand new sentra. The salesmen I dealt with seemed very nice. He made an appointment for me to return and meet with the finance manager the next day and new sentra. The salesmen I dealt with seemed very nice. He made an appointment for me to return and meet with the finance manager the next day and pick up the car. When i returned i met with a well dressed women that went out of her way to demonstrate how busy she was. When we started going through the paperwork, she started out with the finance agreement whick just showed an amount financed that looked high based on the price i agreed to pay. No matter how hard i pushed i could not get her to show me the computation of the amount financed. Instead she would start to explain it to me then find an error (of course in the dealership's favor). She would then call in her assistant, who was overwelmed and have her rerun all the paperwork. This would take 10-15 minutes. we would continue and repeat the same exercise with me explaining that the financed total looked to high, her finding an error and having her assistant rerun all the paperwork. This actually happened 4 times with us uncovering 5 different errors (all in the dealers favor) that totalled more than 2,500 that they deceptively tried to add to the price of the car. It was at that point that i realized this was part of thier game and i walked out. The financed price of the car was still way to high so i am sure that if i stayed we would have found other errors. I believe that this dealer intentionally uses these deceptive practices to rip off consumers. If you go to massapequa nissan and think they treated you fairly, you were probobly ripped off badly. More

I have used this dealership many times and have always had a great experience. I recently turned in a leased car and released a new one. The salesman, Joshua, agreed that Nissan would pay the last five pa had a great experience. I recently turned in a leased car and released a new one. The salesman, Joshua, agreed that Nissan would pay the last five payments on the old car. However, for some reason the paperwork didn't reflect that and the payments weren't made. I went in and spoke to one of the managers, Ross, and within the week I had a check for the remaining 5 payments. I want to thank both Joshua and Ross for their honesty and for honoring the deal that was made with me. They were both respectful and polite and took care of this quickly and efficiently. It is very rare to find such professional people. Thank you again... More

will not honor a leagal contract by making false or misleading claims to the contrary. Covering up a mistake on the dealership end and passing the outcome on a consumer is not legal or moral. misleading claims to the contrary. Covering up a mistake on the dealership end and passing the outcome on a consumer is not legal or moral. More

From the first call I made to mass nissan I felt comfortable with them. I Almost cant believe the below reviews.... I had such an amazing experience there. I even referred 2 friends who agree that t comfortable with them. I Almost cant believe the below reviews.... I had such an amazing experience there. I even referred 2 friends who agree that this dealership is on point and awesome. GO HERE!!!! More

I wish it was possible to give this dealership 0 stars. I wish it was possible to give this dealership 0 stars. I was in the market of getting a good little used car. Drove past this dealership on Saturd I wish it was possible to give this dealership 0 stars. I was in the market of getting a good little used car. Drove past this dealership on Saturday 8/11/12 and decided to stop in. I have told the used salesman that my budget will only allow me to spend 7k to 10k upfront not to waste anyone's time. He spoke to his Manager and selected a 2005 Toyota Corolla that only had 20k miles and was "in my price range". This gentleman allowed me to test drive this vehicle. After deciding that I really liked the car I wanted to talk some numbers. The salesman went to this manager and came back with a number of 11k. I thought I told his my top was 10k? We worked out another number of 10k with taxes and fees....he went to speak to his manager. Soon as I know it his manager comes out to speak with me and advises me that the car has been sold in the morning. Really guy? Let me waste my time?.... The manager rudely suggested that I look at this Chevy Caliber. Really... what makes me think I would ever buy a car from them? He pushes the issue a few times until I walk out. I received a call today from their customer service department on behalf of their manager stating if there was anything they could do.... It's a joke. I wasted almost 2 hours with these guys. I bought the car I liked from another dealer and would NEVER recommend this dealership to any friends or family. GO SOMEWHERE ELSE!!!!!!! More