South Pointe Honda

Great service, sales went above and beyond to make the deal taking the time to reach out even though we were talking with another dealer deal taking the time to reach out even though we were talking with another dealer More

I usually don’t leave reviews, but I feel this experience needs to be shared. I recently went in for an oil change, and AJ was my service advisor. During the visit, I received a message about a brake issue. needs to be shared. I recently went in for an oil change, and AJ was my service advisor. During the visit, I received a message about a brake issue. I was told a brake-related repair was needed, and I agreed to it. I paid for the work and left with the car. However, after driving only about 10 miles, the brake warning light turned on. I brought the car back the next day. AJ told me the light had gone off and didn’t come back on, but they also recommended changing another part that might be causing the issue — this repair cost me nearly 1,000. I agreed, trusting their diagnosis. Unfortunately, after about a month, the same brake light came on again. I dropped the car off, and for four days I had no updates. I tried calling AJ multiple times, but received no answer. Finally, I had to call the dealership’s main number to get any response. They told me nothing was wrong with the car, even though the light had clearly come on again. They then recommended another inspection — this time at a cost of over 220$— which I agreed to, hoping to get to the bottom of the issue, nothing find out. In the end, I’m disappointed. It feels like the original expensive repair was unnecessary, as it didn’t fix the issue ( more than 1200$ paid for nothing). Worse, the communication with my advisor, AJ, was poor — no updates, ignored calls and texts, and one visit turned out to be completely unnecessary. I also feel the dealership wasted their own resources providing me transportation for that visit, however it could talk on the phone. I expect better customer service, better communication, and most importantly, accurate diagnostics — especially when the cost is this high. More

Have always been able to schedule service promptly. Staff has always been courteous and appreciative of the fact that car was purchased and always serviced there. Staff has always been courteous and appreciative of the fact that car was purchased and always serviced there. More

I was traveling and had tire issues I drove to this dealership and they worked me into their schedule Needed to buy a new tire due to damage They were so accommodating and very pleasant! dealership and they worked me into their schedule Needed to buy a new tire due to damage They were so accommodating and very pleasant! More

Clean, inviting facilities and excellent, friendly service. Minimal wait time and interactive(at the car ) check-in. service. Minimal wait time and interactive(at the car ) check-in. More

Everything was quick and easy. Advisors always ask if we have any other question and that helps with the people like me that are quite shy to ask questions or state what we're worr Advisors always ask if we have any other question and that helps with the people like me that are quite shy to ask questions or state what we're worried about. More

They know what they are doing with service. Most all of the employees are very polite and helpful. Most all of the employees are very polite and helpful. More

I was very impressed with Gabe and his coworkers being very friendly, knowledgeable and professional. very friendly, knowledgeable and professional. More

Matt was extremely helpful and accommodating and made the experience as easy as possible. South pointe is the only place I take my Honda. experience as easy as possible. South pointe is the only place I take my Honda. More

Rachel was my Service Advisor for four repairs performed on my car. She patiently listened to my concerns, answered all my questions thoroughly, and recommended the services needed. Thanks Rachel, my car is on my car. She patiently listened to my concerns, answered all my questions thoroughly, and recommended the services needed. Thanks Rachel, my car is running like new! More