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516 Reviews of Soerens Ford - Service Center
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November 24, 2014
Untrustworthy Service Dept. Beware !!! Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flu Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flushed my heater core separately twice and that it was no good and that it would need to be replaced (reason that I had no heat). Quoting me $1200.00 for the repair I said no thanks . So after getting the vehicle home I decided to second guess the dealer and perform the heater core flush myself. Guess what ? I removed all the dirt and oil that was plugging it up and heat works like its brand new again. Dealer strait out did not do the flush and repeatedly told me they did trying to get me to spend the 1200.00. This is a typical case of the dealer trying to screw over the customer. Also charged me for parts on warranty work ( which they did reemburse after I caught the mistake) so a mistake or another potential scam!? Customer beware ! Home of the nice guys ( i think not) dont let them smooze you over with thier overly nice personality. Double check service sheets for charges and triple question all suggested service work , this dealer wants your money! More
by jksho97
Employees Worked With
Tyler G, Tim K.
March 17, 2013
I recently purchased a new F-150 from Sorens and was very happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck to Sorens for the factory warranty work. when the Body Shop finished 'fixing' my vehicle not only were the stains not removed but there was the addition of a cigarette butt sized burn hole in the head liner from where a heat gun threw a spark and started the headliner on fire. upon calling the body shop I was told by the Body Shop manager and the service manager that they would NOT replace the headliner they ruined and that they would "patch" the burn and re-treat the stain on the headliner. I was told they would not replace the headliner because it would be at the cost of Sorens and not Ford Motor Company. AVOID this service department at all costs, they are not at all concerned with the quality of their work or satisfaction of their customers. All they care about is their bottom line, and they are not afraid to admit it. More
by firstfordtruck
Employees Worked With
Rachel Minshall
May 01, 2012
I needed bodywork repairs and painting. The service people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service. people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service. More
by suzannerod
Employees Worked With
Rachael, Doug, Tony
March 17, 2012
I replaced the washer hose assembly and machined brake rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, re rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, readng materials, tv. More
by markchenoweth
Employees Worked With
tony
August 03, 2011
I have been going to Soerens Ford for almost six years now and have never had to go back for any unresolved issues. In fact, Soerens mechanic, Chris, fixed a noise problem with my brakes that two other de now and have never had to go back for any unresolved issues. In fact, Soerens mechanic, Chris, fixed a noise problem with my brakes that two other dealerships had been unable to resolve. I described the problem to him, he rode with me and listened to it, and I gave him some printouts of information I had discovered regarding the noise. I had also furnished the information to the previous dealers but they did not resolve the problem. When I picked the car up, the noise was gone and has not come back. And it was fixed for a tiny fraction of the price the other dealers had charged me. I have also had a couple of our other cars there for service and it has always been an excellent experience. The body shop installed a new seatbelt in my Lincoln that fixed a retraction problem that another dealer had failed to fix in two visits. It seems a few people have had some bad luck, and that happens. As for my experiences at Soerens Ford, it has been perfect. The only thing I would change is receiving followup survey phone calls from them after every service. The calls always seem to come at a bad time and I don't have time to think carefully about a proper response. If they would just give me a postage paid response card after every service it would be much handier and a more accurate reflection of my service experiences. More
by 00lincoln
Employees Worked With
mechanic--Chris
May 04, 2010
They do not have enough expertise with the Ford diesel engines to provide a reliable diagnosis of the problem, let alone provide a reliable quote for the work. Because of this inexperience, they wavered o engines to provide a reliable diagnosis of the problem, let alone provide a reliable quote for the work. Because of this inexperience, they wavered on their diagnosis, initially providing a quote (over $4000) for service work, then when pressed about the service, indicated that the services they quoted would not necessarily fix the problem. More
by scrolecki
Employees Worked With
John Brace
