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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

January 25, 2019

Purchased Highlander It's been an outstanding experience over all for us . Thank you David Sung you're very patient on all our questions and provides us of all the info More

by Mary
Recommend Dealer
Yes
Employees Worked With
David Sung
January 25, 2019

WONDERFUL, THOUGHTFUL & THOROUGH!!!! Thank you Lou Bilous (Sales) and John Farranola (Finance) for taking such good care of me and my lease transaction. I am so grateful for you both in More

by nancyjane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Farranola
January 17, 2019

Purchased Camry Hybrid from David Sung . Outstanding experience all around. Excellent understanding of what I was looking for and completely knowledgeable of the cars ins and outs. Answered More

by PeterJohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sung
January 13, 2019

ZERO STARS IF IT WAS POSSIBLE. DMV NOTIFIED. Illegally failed my 17 Corolla for NYS Inspection for a rip on wiper blade after I refused to purchase cabin and air filters. DMV notified. More

by DHB310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Inspector 22CS , Tania Hernandez
Mar 12, 2019 -

Smithtown Toyota responded

I am very sorry to hear that you are so dissatisfied with your service visit. It seems that there were several factors that had an impact on your overall experience. I certainly wish that your review of our service department was a more positive one and I agree that there were points during your service that we could have done better. However, the front wiper blades are examined as part of the state inspection and your vehicle did not pass inspection due to the condition of the wipers. While I understand that the wiper blade damage may have seemed minimal, we are required to follow all inspection regulations and a failure to do so on our part would be against the law. Sincerely, Lauren Karakasians, Customer Relations Manager Lauren Karakasians, Customer Relations Manager customer.relations@smithtowntoyota.com (631) 724-3100 ext. 239

January 12, 2019

Yeah Mike YOUR TOP NOTCH Today purchasing a car with Mike, was the most pleasurable experience we have ever had. A great salesperson, very pleasant, no pressure and listened t More

by Woody49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Williams
January 11, 2019

Purchased New Camry Hybrid I bought a new Camry Hybrid from this dealer (the dealership was recommended by a friend). Jillian Arthus was my salesperson. She was first rate. E More

by Allie691
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Arthus, Keith Williams
Feb 14, 2019 -

Smithtown Toyota responded

Thank you so much for this wonderful review of Jillian, Keith and our dealership as a whole! It's customers like you who make it all worth it for us. Looking forward to seeing you for your next service appointment!  Lauren Karakasians, Customer Relations Manager

January 07, 2019

Great service! Great deal on lease! Coming from a Nissan family, even with a family member in the Corporate office. I had access to Nissan VPP pricing but was able to find a better deal More

by pnpasco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Payton
Feb 14, 2019 -

Smithtown Toyota responded

Your truly exceptional rating means the world to us. Thank you for choosing Toyota and congratulations on the Tacoma! Please let us know if there's anything else that we can do for you down the road. Lauren Karakasians, Customer Relations Manager

December 26, 2018

I keep Coming Back because they treat me right I have leased toyotas with SmithTown for over ten years, and every time I keep coming back they know exactly how to treat a customer. Lou Bilous is a More

by tlozier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff From Finance too
December 04, 2018

inspection to new car purchase took my 2013 prius ( 126,000 miles )in for an inspection. other than oil changes and tires replaced at 75,000, there had not been any other maintenanc More

by BGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2018 -

Smithtown Toyota responded

Valued Customer, your kind words about Trish mean the world to us! All the best for now and please let us know if there's anything else that we can do for you down the road. Bob Maloney Rmaloney@smithtowntoyota.com

December 04, 2018

Great experience with my first car purchase! I came to Toyota in search of my first car and was interested in the Rav4. David was very informative during our meet about the car and price. He made More

by moon12490
Recommend Dealer
Yes
Employees Worked With
David Sung
Dec 04, 2018 -

Smithtown Toyota responded

Will, thanks so much for the kind words about David, Diego and the rest of our dealership here at Smithtown Toyota! Please let me know if you have any issues at all moving forward. We'll be right here to assist! Bob Maloney Rmaloney@smithtowntoyota.com

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