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Smith Motor Sales of Haverhill Inc

Haverhill, MA

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Employees
Reviews
Vehicles
4.9
2,162 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,162 reviews

January 29, 2024

I highly recommend Smith Motors Sales and the Service Team! They are always polite and complete service in a timely and thorough manner. Billy Crow will make an excellent service manner and I hope he fil More

by Pennyr03
Recommend Dealer
Yes
Employees Worked With
Billy Crow
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Jan 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Penny, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Billy met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc., we look forward to having you as a valued customer for many years to come!

January 28, 2024

Randy was very patient and he made sure I got just what I wanted I am really grateful Thanks to Randy More

by Rhondamariegamble
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Craig Tedeschi
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Jan 28, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Rhonda, for taking the time to share your thoughts on working with Randy and our team. We're glad to hear we delivered such a great experience!

January 27, 2024

The most professional I've ever experienced. Great experience Smith motors has the best crew. Very knowledgeable and professional More

by FRANKPALL1
Recommend Dealer
Yes
Employees Worked With
Matt and Craig
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Jan 28, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much, Frank, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

January 26, 2024

Customer-friendly. Assess your needs, preferences and affordability before recommending a vehicle for a customer. Educates customer on features of the recommended vehic More

by JDUAH
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 26, 2024 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

January 25, 2024

Easy to make appt, less than a weeks wait. Done same day. Reasonable prices for work performed. More

by JL75
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
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Jan 26, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 24, 2024

Very helpful with helping us buy out our lease. They were very attentive to our needs and did a great job detailing our car More

by Rhonda C
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loren Goldstein
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Jan 25, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Rhonda, for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 24, 2024

The excessive length of their response times proved to be a source of great frustration. Given my previous encounters with other dealers, I had harbored the expectation of encountering prompt and reassuring More

by NAFIA.T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Loren Goldstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 23, 2024

Nick was helpful to get me a loaner car and explain the cause of my issue (corrosion) and the repair went smoothly. More

by davyfam123
Recommend Dealer
Yes
Employees Worked With
Nick
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Jan 24, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

January 22, 2024

Great customer service, experience,technician taken care your vehicle. Service department even short staffed they are excellent listeners and thorough listening your concerns. More

by G.PANAGAKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Jan 23, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 20, 2024

Great service and great people. Thank you for all your support throughout the years. Love you very much More

by PAPPS3858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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