Smail Buick GMC Cadillac

Installing a remote starter Had.to have a remote starter installed on my new KIA. Although service was good, you get the feeling that sales and service have a communication probl Had.to have a remote starter installed on my new KIA. Although service was good, you get the feeling that sales and service have a communication problem. It took three phone calls to schedule an appointment because you never can hook up with the same servicing agent. Arrived for the appointment and paperwork wasn't in place so service had to call sales to get an okay for a service I already paid for and pre-scheduled for! Unbelievable in this digital age! Paperwork should have been started and parts ordered the minute I drove from the sales floor. The starter was part of the sales deal. More

Great pricing backed up by excellent service I bought numerous cars and sent numerous family and friends to see Bill, Scott and Troy at Smail Gmc. Always great pricing always great service always I bought numerous cars and sent numerous family and friends to see Bill, Scott and Troy at Smail Gmc. Always great pricing always great service always professional I have everything under one roof why would you go anywhere else More

Service visit Always a great experience when I visit Smail for service. The entire staff is personable with a smile on their face. They always make me feel welcom Always a great experience when I visit Smail for service. The entire staff is personable with a smile on their face. They always make me feel welcome. More

Best car buying experience in 20 years Was able to get exactly the car that I wanted. The bulk of the transaction was completed before we arrived to the dealership. Quick follow through onc Was able to get exactly the car that I wanted. The bulk of the transaction was completed before we arrived to the dealership. Quick follow through once we got there. The staff were polite and knowledgeable. Great inventory. More

Completely satisfied with the work. Troy Z. explained all of the work done. Work on vehicle (Cadillac XT5) was completed promptly. I was able to schedule the work quickly and in a conv Troy Z. explained all of the work done. Work on vehicle (Cadillac XT5) was completed promptly. I was able to schedule the work quickly and in a convenient time frame for me. Pat and Dave G. More

Consistently great treatment and expectations Smail Buick is somewhat out of the way for me, nearly 35 miles away. I still prefer to deal with them for both my leasing needs, and when needed, serv Smail Buick is somewhat out of the way for me, nearly 35 miles away. I still prefer to deal with them for both my leasing needs, and when needed, service too. I recently had to have my less than 90-day old vehicle serviced for a very cagey problem with the keyless ignition. They set me up with a comparable (actually better for me) rental, and had me on my way in short order. The problem was then accurately diagnosed and remedied within a few days, and I was on my way without a single hassle. Most importantly, I was kept in the loop the entire time. My salesman, and the service center could not have been more courteous or professional! More

Warranty service Took my car in for a rotor issue under warranty and was scheduled and fixed within a couple of days. Not a long wait. Thanks. Took my car in for a rotor issue under warranty and was scheduled and fixed within a couple of days. Not a long wait. Thanks. More

Oil change I received an oil change and was treated well. I got in the same day as I called (which was highly unusual) and was in and out with no issues. I received an oil change and was treated well. I got in the same day as I called (which was highly unusual) and was in and out with no issues. More

False promises w/ no accountability from Management So let me start by saying my sales rep was friendly and helpful to begin with. I was working with many dealerships and found a 2017 GMC Acadia SLE-2 w So let me start by saying my sales rep was friendly and helpful to begin with. I was working with many dealerships and found a 2017 GMC Acadia SLE-2 with Smail GMC that I liked. I emailed the information to the dealership through their website and the rep (who will remain nameless because I am more disappointed with the dealership's lack of interest in resolving this) called me soon after. We negotiated some and agreed on a monthly lease payment over the phone (Saturday afternoon) and I agreed to come in Monday because I live 1 hour away. We completed the paperwork and I transferred everything from my old SUV to the new SUV, went over the features and was getting ready to leave. Just before leaving, I went to open the rear lift gate, it was supposed to be power (this was listed on Smail's website as a feature on the car I sent them and just leased, and it was to be a STANDARD feature on the SLE-2). My rep at that time, casually mentioned it wasn't included. Since we were already loaded up and ready to go (not to mention our 2 month old was crying), I thought I'd look into it more when I got home and then address it. We got home late that night, so the next morning I emailed the sales rep. He apologized but said my pricing was based on the vehicle without the lift gate. This to me, does not matter, because I am leasing, so all that matters is the monthly payment. I negotiated a monthly payment based on a vehicle listed on their website. He could not do anything further, so I contacted GMC Customer Care. August 2 they said Ed Gerwick who they stated is customer experience manager, would contact me. I also emailed and left him a message. August 7 I still heard nothing so I contacted GMC customer care again. After this point many contacts were made with no resolutions. By now, a second issue was presented. I was told by the lady doing my paperwork that they would make the final 4 payments on my last lease because of the GMC lease pull ahead offer, and since I paid one of those payments a couple days prior, I would receive a refund for that payment from Ally Financial. Since still no resolution, I now left a message for Scott Seanor. I also faxed a letter to GM Corporate Offices. August 26 I finally heard back from Scott Seanor. He listened to the whole explanation and said he'd have to look into it. He was to call back Monday August 29. I also was contacted that day by someone from GM Corporate, they apologized for the dealership and stated that is not the standard they expect, they offered me a $500 accessory card for the issue with the lift gate, but said the dealership had to handle the final payment. Today, Sept 1, I emailed Corporate again because I had still not heard back from Scott Seanor. They said they left him a VM to get in touch with me. He called shortly after, this time he could only make excuses, state I was not forced to take the car and that I should have refused it after signing everything. He was rude and unapologetic. At no point in the last month, did anyone other than the sales rep offer an apology or take blame. Scott went on that the person who did my paperwork "was filling in". If you have someone responsible for a position, you should stand by the promises they make. At this point, he knew the lift gate was resolved by GM Corporate and I was only looking to re-coup the payment I was promised, but he just kept going back to the lift gate and that I should have not taken the car. There was no way I could have known at that time that what I was told by the lady doing my paperwork, was not correct and I would not be refunded the money I was promised. He showed no interest in honoring promises of his dealership or taking any blame. This is poor dealership management. More

Disappointed with overall experience I recently had my KIA inspected and had an oil change. I took it on a Saturday morning because it fit my schedule. I will thank them for that. Bu I recently had my KIA inspected and had an oil change. I took it on a Saturday morning because it fit my schedule. I will thank them for that. But the service took just over 2 hours, which I thought was long. The lady doing the service write up was unfriendly. The only person who treated me with any decency was the young woman who was the cashier. The woman in the service department told me to stand outside while they "washed" my car. Mr. Smail needs to understand customer satisfaction is a big thing today. The only reason I was there was due to my regular mechanic having health issues and I was told that Smail's service was really good. Well on this day they were off their game. I won"t be back. I"ll start going to the KIA dealership in North Huntingdon. More