Sloane Toyota of Malvern

Great Thanks to Mohammad against. Purchased a new Avalon on February 19 and Mohammad did his magic once more. He has been a great professional and upfront s Thanks to Mohammad against. Purchased a new Avalon on February 19 and Mohammad did his magic once more. He has been a great professional and upfront salesman in every way this time and probably 12 to 15 other times over the years. A great asset to the Sloan family. Tony DiPietro More

Lousy, Dishonest Customer Service I wanted to take the time describe the hassle my 77-year-old mother and I experienced yesterday at Sloane Toyota of Malvern. For a business that cl I wanted to take the time describe the hassle my 77-year-old mother and I experienced yesterday at Sloane Toyota of Malvern. For a business that claims its goal is to provide "5-Star Service," I would think your employees would go out of their way to avoid deliberately inconveniencing anybody, especially senior citizens. Chelsee, your customer service representative, apparently felt no qualms at all about assuring us that my mother should "consider her vehicle SOLD," despite the facts that 1. She knew that the vehicle had been in a collision with a deer and had been advised in detail on the damage. 2. She knew that my mother had already bought a replacement vehicle and therefore absolutely was only looking to sell this vehicle, not to trade it in toward buying one from Sloane Toyota of Malvern. 3. She knew that my mother, who again is 77 years old, was making a 4-hour round-trip drive for the express purpose of selling this vehicle to Sloane Toyota of Malvern. When my mother and I arrived at your dealership yesterday morning for the appointment Chelsee had insisted on setting up for us, Tom (who I believe is your Pre-Owned Manager) took only a couple of minutes to walk around the car and run the vehicle history report before informing us that the car had too much damage and refusing to buy it. When I told Tom that it would have been nice to know that beforehand, he nonchalantly, and with no visible regard for our inconvenience whatsoever, said, "Well, I had to look at it to assess it." This is absolute BS. News flash: we live in a day and age where there are devices such as cellphones that make it quite simple to provide photographic documentation of a vehicle and its VIN number. If Chelsee had requested this information, I am certain that Tom would have arrived at the same decision, but at least your dealership wouldn't have wasted our time, nor inspired this review. I hope that our experience will serve as a lesson for your employees on how NOT to treat customers. In the meantime, though, it will be my distinct pleasure to copy this email to as many internet review sites as I can find. More

Found my Graduation gift to Myself !! I just graduated from Drexel and was referred to Sloan from a mutual friend . when I came in Mohammed instantly acknowledged me and asked if He could I just graduated from Drexel and was referred to Sloan from a mutual friend . when I came in Mohammed instantly acknowledged me and asked if He could help me with anything. I talked to him about having a new car and the rest is history! he assured me that they would work with me and give me the best deal off the lot! I did! I love my corolla and it s dependable ! I also visit up there for oil changes, he is always pleasant and takes care of each and every person still. thank you Mohammed ! More

Good Experience Mohammed was good. Had a nice experience and would recommend doing business with him in tee future. Wee live our new Toyota rave 4. Sweet. Mohammed was good. Had a nice experience and would recommend doing business with him in tee future. Wee live our new Toyota rave 4. Sweet. More

Excellent experience This is the fourth RAV4 that I got from Mohamed in the last eight years. His customer service has always been excellent and courteous. He works hard f This is the fourth RAV4 that I got from Mohamed in the last eight years. His customer service has always been excellent and courteous. He works hard for the best deal for me every time. This is the reason why I always come in from New Jersey to see Mohamed to lease my Toyota SUV. More

Awesome customer service Mohamed is the man with the plan! Got me in the car I wanted at a very affordable price. Even greater than that his customer service was excellent, fa Mohamed is the man with the plan! Got me in the car I wanted at a very affordable price. Even greater than that his customer service was excellent, fast and no BS. Thank you Mohamed and Sloane Toyota of Malvern. More

Never received a call back I completed a sale and then never received a call back from a manager after a sale was finalized. I was very disappointed in this and likely won't do I completed a sale and then never received a call back from a manager after a sale was finalized. I was very disappointed in this and likely won't do business there again. More

Mohamed If you are looking for a new vehicle, I strongly suggest you get to Sloane Toyota of Malvern. Now that you are there, your next step is asking for the If you are looking for a new vehicle, I strongly suggest you get to Sloane Toyota of Malvern. Now that you are there, your next step is asking for the Best Salesman in town; Mohamed. Excellent to work with. made the whole experience a pleasure. Absolutely the best car buying experience I ever had, Mohamed took care of our family. Thanks for your friendly service. Mohamed you are the Man!!!! More

Dishonest and Difficult to Deal With We had a major issue starting day one of our lease. They put our address in the system incorrectly, told us not to expect a bill for 60-90 days and t We had a major issue starting day one of our lease. They put our address in the system incorrectly, told us not to expect a bill for 60-90 days and then when we did not receive the bill, due to their mistake, they sent creditors after us. We thought we rectified the situation only to find that they never contacted the creditors to take the marks off our credit. Each time I drop my Sienna off for service, I ask them to check the blind spot monitoring system, and have repeatedly been told it is working fine while it is there. This last time, they told me the mirror had been hit and I would have to pay to have it repaired, even though the man that checked the car in saw no damage on the mirror, all of a sudden it has a mark. Interesting! This is after the service woman I spoke to told me she could fix it and mark it as "malfunctioning" then filled out the form saying I declined the fix. Also, they told me that I need to replace all 4 tires on a car that is less than 2 years old and has just under 25,000 miles on it for $1100. They are telling me the Sienna is a heavy car and this is typical. Needless to say I will be getting a second opinion. Same service appointment, they broke a rod on my back door fixing a recall. The door will no longer close without force (an issue I am sure will be my fault when I return the lease). The service manager has been incredibly unprofessional in the way he has spoken to both me and my husband. Even going so far as to tell me that he has taken parts from new cars to fix cars that come in and need parts. Needless to say, when this lease is up, Sloan will never receive business from me, my family, or friends EVER again. My only regret is that I cannot afford to get out of the lease at this time. I cannot believe how little they care about customer satisfaction or even taking responsibility for the mistakes they have made. More

Easy to work with! Mohamed O Sid'Ahmed was a pleasure to work with. He was very professional and showed the utmost respect to my husband and I. We left happy with a use Mohamed O Sid'Ahmed was a pleasure to work with. He was very professional and showed the utmost respect to my husband and I. We left happy with a used vehicle. Thank you 100 times! More