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Sky Ford of Provo

Provo, UT

2.9
301 Reviews
At our Ford dealership, you will find all the information you need to make an informed purchase of a new or used car. If you're looking for a new Ford and live in American Fork, Orem, Spanish Fork or the Central Utah area, stop by our dealership, where you'll get a great price and exemplary service! Have questions? Give us a call!
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1995 N. University Parkway

Provo, UT

84604

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Showing 301 reviews

December 21, 2023

I waited 5 hours for an oil change when I was told it would take 1.5 hours. Waited at the dealership and told dealership I would be waiting for vehicle. More

by Ryanrtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Urry
Dec 23, 2023 -

Sky Ford of Provo responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Jon Henson, General Manager, (801) 356-4200

December 20, 2023

They did an awesome job on my truck. This was in and out within an Hour. Thank you. More

by shawnlassen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Urry
November 04, 2023

This dealer consistently takes a minimum of 2 hours to complete an oil change. I waited nearly 5 hours for an oil change and new tires. Nice people, but there is absolutely no hustle in this place. More

by skyler4400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Urry
Nov 08, 2023 -

Sky Ford of Provo responded

We apologize for the delays you experienced during your service visit. Five hours is certainly a long wait for an oil change and tire service, and we understand how this can be frustrating. We appreciate your patience and feedback, and we're committed to improving our service efficiency. Your concerns will be forwarded to our management team for review. - Jon Henson, General Manager, (801) 356-4200

July 31, 2023

Great service and friendly personality. Jon really knows his stuff. He worked hard for our satisfaction. More

by Sewingthings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Jenks
Aug 02, 2023 -

Sky Ford of Provo responded

Your kind words are valued. Our team works tirelessly to make sure each customer has a positive and memorable experience, and it's wonderful to hear that we were able to achieve that for you. We hope to see you again soon.

March 29, 2023

The team was great to work with. They went out of their way to ensure I got exactly the truck I wanted. I would say the overall process was a little long, but that was due to a hiccu More

by wtaggert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neli Aasa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant Sakamaki-Kaaua, Rudolf Ashford
Mar 31, 2023 -

Sky Ford of Provo responded

We're glad to hear that you had a positive experience at our dealership and that our team was able to assist you in a friendly and professional manner. Thank you for choosing us for your automotive needs and we hope to see you again soon. - Jon Henson, General Manager

January 17, 2023

Friendly and attentive dealer. Listens to needs and gets things done. Good job guys. Get your new truck or car from them today More

by jason.grahamm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryant
Jan 21, 2023 -

Sky Ford of Provo responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Jon Henson, General Manager

Jan 22, 2023 -

jason.grahamm responded

Thanks Jon.

January 15, 2023

Andre and Eddie were wonderful to talk to. Unfortunately the used car I went to look at was incredibly rough around the edges. It probably should not have been listed prior to a thorough detai More

by eric
Recommend Dealer
Yes
Employees Worked With
Andre andvEddie
Jan 21, 2023 -

Sky Ford of Provo responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! - Jon Henson, General Manager (801) 356-4200

October 03, 2022

My service advisor Olivia always gets me in and out in a timely manner. All repairs are preapproved. They also always check and if possible perform all recall work. More

by jhannifin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia
Oct 03, 2022 -

Sky Ford of Provo responded

Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. I will ensure they get the recognition they deserve! Please come see us again if there is anything else you need. - Thomas Fortune, General Manager

September 18, 2022

Went in to ask about ordering a new Maverick. Salesman was rude and condescending despite me knowing more about the vehicle than him. They asked for a non-refundable $750 deposit before they woul More

by DougyN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember.
Sep 19, 2022 -

Sky Ford of Provo responded

Dougy, thank you for reaching out. I would love to discuss your visit and help you with your Maverick order. We are not requiring a deposit to place orders and I would love to personally help you. – Thomas Fortune, General Manager, 801-734-9796

September 18, 2022

Jonny Payan Was very professional, he went out of the way to help! Thomas Fourtune the GM was also very professional and helpful, you guys have a couple of assets there ! Keep up the good customer service ! More

by Danramirez66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny/Thomas
Sep 19, 2022 -

Sky Ford of Provo responded

Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future. - Thomas Fortune, General Manager

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