Toyota of Simi Valley - Service Center

I recently had my wife take our '17 Sienna in for a water pump replacement job. Our service advisor Robert Hudson gave us an outrageous quote on the job. (Invoice #: TOCS94691) She requested to take the car pump replacement job. Our service advisor Robert Hudson gave us an outrageous quote on the job. (Invoice #: TOCS94691) She requested to take the car back so she can get a 2nd opinion on it elsewhere. Instead of politely honoring her request, Mr. Hudson got mad at her. She shouldn't have been treated that way. I feel like she has been mistreated racially and cheated on labor for the job. She was so frightened that she had no choice, but to let Mr. Hudson take the job. Please contact me. I'm not happy with this experience that my wife had to endure. $1,292.72 labor/$264.91 part for a water pump. More

Very helpful service, didn’t make me feel pressured. Michael Díaz was able to help me out and walk me through the process and kept a positive attitude. Michael Díaz was able to help me out and walk me through the process and kept a positive attitude. More

I came in today to get an oil changed at 7:30 this morning I got my car back at 5:30 tonight. They had stripped out my oil plug and had to order it from Volkswagen. The first time I called the driver morning I got my car back at 5:30 tonight. They had stripped out my oil plug and had to order it from Volkswagen. The first time I called the driver forgot to pick up the part. I told the kid that was a lame excuse. When I came in to get my car he told me that the Volkswagen dealership delivered the part to the wrong Toyota I told him that was a really bad excuse. Because I knew the Volkswagen service manager and that I would be calling him. 10 hours I waited to get my wife’s car back then they had the nerve to charge $9.95 for the part that they stripped. Then I told the kid that I called that he didn’t even have the courtesy of calling me and let me know it was going on so I had to call them and get the information. Really frustrated. More

What a great dealership! Robert Hudson, Lupe and Tony provided amazing professional service December 22. I will not go anywhere else with my 2011 Toyota Forerunner. Thank you, guys! Mary provided amazing professional service December 22. I will not go anywhere else with my 2011 Toyota Forerunner. Thank you, guys! Mary More

I was there on 11/11/2020 for my 2011 sequoi's 5000 miles service. In my opinion the company should have honest worker in the service. They lied to me about the cabin air filter. service. In my opinion the company should have honest worker in the service. They lied to me about the cabin air filter. More

if you need service go see Amanda at Simi Valley Toyota she's the best. She will always go above and beyond to make sure all your concerns are met she's the best. She will always go above and beyond to make sure all your concerns are met More

Service Experience Although the dealer had good cookies and a licensed masseuse on some days of the week, the older staff was very rude and short with me (perhaps becaus Although the dealer had good cookies and a licensed masseuse on some days of the week, the older staff was very rude and short with me (perhaps because I was younger). Although there were some great staff members sparsely between the staff, I was always treated by the older staff. Huge lack of respect, they talked down to me like a child rather than addressing me as a customer who was paying for their service. The moment my 2-year service ended, I immediately switched to the Toyota in Mission Hills where they provided much better customer service and treated me like a normal person. I do not know if it was my age, because I looked young, my student occupation at the time, my skin color, or even my quirky glasses - they definitely should not have treated me the way they have. It was ill-mannered and presumptuous. One instance, I accidentally dropped my service papers on the floor. Rather than kindly acknowledge my mistake and help, the representative said "hey, you might need that buddy, it's money." Completely unnecessary. Another instance, a representative did not believe me that it was my car, they belligerently questioned my ownership to the car. Although yes I did co-own it with my father, he did not believe that it was under my name, despite it being on the contract and on the service paperwork. A ridiculous excuse for childish behavior. Unfortunately, there are more bad cases than good cases on my behalf. I will never go back there again. More

Easy in, easy out. Great service. Easy process making appointment. Quick drop off and pick up. I was offered a ride. Nice friendly and efficient service. I will be going back. Easy process making appointment. Quick drop off and pick up. I was offered a ride. Nice friendly and efficient service. I will be going back. More

Exceptional customer service Service individuals were conscious about not replacing parts that were still in fair condition. Fast service in and out as promised before car was in Service individuals were conscious about not replacing parts that were still in fair condition. Fast service in and out as promised before car was in. Excellent service all together. More

Friendly and professional staff The staff was professional and courteous. I was asked if I needed a ride anywhere, but decided to wait at the dealership. Waiting area was comfortab The staff was professional and courteous. I was asked if I needed a ride anywhere, but decided to wait at the dealership. Waiting area was comfortable and had one of those fancy coffee/cocoa/almost anything machines. Donuts there also, but I think you have to get there early, as the last donut disappeared about 10:30 and the box was never replenished. Wait time was as promised. Could have used some newspapers in the area to help pass the time. All I found was a week-old LA Times. Overall, a good experience. More