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Silko Volkswagen - Service Center

Brockton, MA

4.6
266 Reviews

266 Reviews of Silko Volkswagen - Service Center

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May 23, 2024

I like how transparent they were and showed an interest in getting my problem resolved. More

by anselyto10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The parts guy.
May 27, 2024 -

Silko Volkswagen responded

Hi Ansel, We are sincerely appreciative of your posting a positive review of your experience with the team here at Silko VW. Thanks for taking the time to express your feelings about John and the parts dept. If there is anything additional you wish to share, please reach out to me directly. Thanks, Joanne Joanne.Moniz@SilkoAutoGroup.com

May 21, 2024

Very good people. Always a good experience. Staff is great and always professional. Service is always great. More

by DAVIDCAREY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Silko Volkswagen responded

David, Thanks for sharing your thoughts about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 21, 2024

Very professional and helpful. I received a video of my car as it was inspected. They answered any of my questions I had. More

by pfleming2367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 18, 2024

All of the staff at Silko Volkswagen make sure you feel like a valuable customer. From the first call for scheduling through the send off after service they make every effort to exceed your expectations. More

by DJBelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Silko Volkswagen responded

DJ, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Silko Volkswagen. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 18, 2024

Exceptional service from start to finish! The staff was professional, courteous, and attentive to every detail. My car was returned running like new. Their efficiency and expertise made for a More

by NAVEJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lucier, Danielle Apollonio
May 19, 2024 -

Silko Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Silko Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 18, 2024

Trouble with leaky sun roof, had to replace complete frame, had vehicle for 8 days seems like an exceptional job with no leaks so far. Expensive job with no help,from VW customer care. Jeff and John More

by stadbar
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Medeiros, and the service technician that worked my car.
May 19, 2024 -

Silko Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Jeff or John can be of further assistance. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 17, 2024

First time having service with Silko VW and the service team was friendly and professional. Will definitely return and already recommended a friend. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Silko Volkswagen responded

Katherine, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 15, 2024

john was great! He accommodated me with a loaner car and had great communication. service great as well! good communication! More

by sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Silko Volkswagen responded

Thank you for the kind words for John and our service department, Sam! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 14, 2024

Courteous service, completely transparent explanation of repairs. Comfortable communication with all of the staff members, from start to finish. More

by dlew585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Lewis
May 14, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 09, 2024

Jeff is fantastic. Honest, timely, and does not push things on you. Makes me feel comfortable knowing I have an honest service manager More

by kakt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

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