Silko Volkswagen - Service Center

Jeff was very communicative and easy to work with throughout the few days Volkswagen had my vehicle throughout the few days Volkswagen had my vehicle More

This is the best dealership I’ve been so far. When I bought my car everyone made sure I had the best deal and did the best they could! I definitely recommend if you’re looking for a car. When I bought my car everyone made sure I had the best deal and did the best they could! I definitely recommend if you’re looking for a car. More

Very appreciative of your prompt and courteous service. My car always feels like new. Keep up the good work! Thank you! My car always feels like new. Keep up the good work! Thank you! More

Jeff was prompt and let me know how long it will take for the repair to be complete. And he was right about that. He also answered about my other query. the repair to be complete. And he was right about that. He also answered about my other query. More

Great service team, they take the time to listen and explain the work needed. I highly recommend the service department at Silko VW. explain the work needed. I highly recommend the service department at Silko VW. More

I brought my car in on a Saturday, it needed some recalls fixed. They said should be done by Tuesday or Wednesday. No contact and Saturday comes so I call them to find out the status. They are waiting on pa fixed. They said should be done by Tuesday or Wednesday. No contact and Saturday comes so I call them to find out the status. They are waiting on parts should be a couple more days. Another week and a half passes with no communication before I get a message my car is ready. My loaner car needed to be returned with the same battery percentage as I got it with. Which I did plus 10%. My car was sitting at a charger all day not plugged in a returned with much less than I left it with. At the very least it should have been comparable which I was required to do. Got it back and the interior lights were not working. After a call to them with the promise of another call back that never happened, I followed up. I was told that issue was not related to the services preformed and probably a fully separate problem. I now need to wait another week to bring my car back and likely cover the cost of fixing an issue that was perfectly fine prior to my car being serviced. Lack of communication and little care for customer satisfaction. More

Nick was so kind and easy to work with. He was extremely accommodating and kept me up to date on what was happening. He was extremely accommodating and kept me up to date on what was happening. More

Taken advantage of after 2 years and over 6,000 invested with this company being the only shop that has touch my vehicle. Now my vehicle is in drivable and cost additional 6,000 to fix repairs when the shop with this company being the only shop that has touch my vehicle. Now my vehicle is in drivable and cost additional 6,000 to fix repairs when the shop is responsible for repairs and poor service jobs to begin with! More

John is very Customer centric. He takes the time to explain what needs be done and always always for the unknown, which, when dealing with car can in fact happen. He takes the time to explain what needs be done and always always for the unknown, which, when dealing with car can in fact happen. More