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Silko Volkswagen - Service Center

Brockton, MA

4.6
265 Reviews
Call Service Center (508) 824-7980

265 Reviews of Silko Volkswagen - Service Center

Sort by
October 02, 2024

Quality crew of workers, very quick to get you in and out so you’re not wasting time More

by ryanprocopio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Silko Volkswagen responded

Hi Ryan, Thank you for your positive review of Silko Volkswagen! We’re glad to hear that you found our crew to be quality-focused and efficient. Our team works hard to ensure a quick service experience so you can get back on the road without wasting time. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again for all your Volkswagen needs!

September 30, 2024

I have always experienced pleasure and delightfulness when working with the service department at Silko Volkswagen. They are always prompt & on time with their services and waiting times for services. I More

by gtiguy2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Silko Volkswagen responded

Thank you for your wonderful review of Silko Volkswagen! We’re delighted to hear about your positive experiences with our service department. Our team prides itself on prompt and timely service, ensuring minimal waiting times for all our customers. Your continued trust in us for your service and parts needs is greatly appreciated. We look forward to serving you again soon! If you have any questions or need assistance, don’t hesitate to reach out.

September 27, 2024

Overall service was great! Very Pleasant. Went above and beyond to make sure I was able to leave satisfied. Appointment was scheduled at 3pm and I was able to leave by 4:30pm. More

by ashleywalker592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Silko Volkswagen responded

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience and that our team went above and beyond to ensure your satisfaction. It’s always our goal to provide excellent service, and we’re so glad you felt that during your visit. If you would like to share any additional details with regard to your visit, please email me directly @ joanne.moniz@silkoautogroup.com Thanks, Joanne Moniz

September 27, 2024

Always a seamless easy experience. They advise as to what needs to be done but no high pressured sales. More

by tarajosselyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Silko Volkswagen responded

Thank you for your wonderful review! We’re thrilled to hear that you consistently have a seamless and easy experience with our Silko Service department. Our team prides itself on providing honest advice without any pressure, and we’re glad that you appreciate that approach. We look forward to seeing you again soon!

September 24, 2024

Came in, had nails on my tires they were on the sidewalk, there was no repair for them so I had my tires replaced thank God for my tire and wheel protection with zero deductible. I had my new tires put on an More

by nuno.gomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for your review! We’re glad to hear that Nick was able to assist you quickly with your tire replacement and that your tire and wheel protection made the process smooth. It’s great to know you were back on the road in no time! If you need anything else in the future, don’t hesitate to reach out to the fantastic team here at Silko VW. Safe travels!

September 24, 2024

Nick was great to deal with made everything easy and quick I had two flat tires got them both replaced and was back on the road in no time thank you again Nick More

by nuno.gomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for the wonderful review! We’re thrilled to hear that Nick made your experience easy and quick, especially with the tire replacements. Getting you back on the road is what we strive for! If you need anything else, don’t hesitate to reach out. Thanks again for choosing Silko VW!

September 22, 2024

Personable knowledgable and helpful! Will definitely ask for him when I make my car decisions! More

by JKEANE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for your kind words! We’re so glad to hear that you found our team personable, knowledgeable, and helpful. We truly appreciate your trust and look forward to assisting you with your car decisions in the future. If you need anything, don’t hesitate to reach out! Thanks for choosing Silko VW!

September 20, 2024

Good sales men, good services. I really appreciated the way that they have taken care of me! More

by Jrlimongy01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delos Mars-Tate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Bastardo
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Sep 21, 2024 -

Silko Volkswagen responded

Thank you for the great review! We’re delighted to hear that our sales team and service took such good care of you. Your satisfaction is our priority here at Silko VW. If you need anything in the future, don’t hesitate to let us know! Look forward to seeing you again next time.

September 20, 2024

Service was great! ! Polite, Friendly, and informative to the customer (me). I had some questions and they were answered without anger or frustration. 🙏 More

by tom_foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our service team here at Silko VW. Providing polite, friendly, and informative support is our priority, and it’s wonderful to know we met your expectations. If you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your feedback!

September 12, 2024

Tell you one price then double it when you pick up car. I am so disappointed that this is acceptable. This is wrong practice and they should be ashamed of themselves to do this to an elderly women. More

by Cbeatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Cbeatty responded

Since my last review things have gotten better. John the service manager spent over an hour with me apologizing and trying to make things right. I even heard from him by telephone and the corporate office also reached out to see what can be done. I am thrilled of how it was handled the third time. My only hang up was there was never a mentioned of a loaner car until I told them this will be the third time renting a car. John got me a new loaner car and I was happy. My experience with the dealer is much much better. I will give them another chance going forward and seeing how much better things will be in the future. I am also hoping that the service people at the counter need to be trained better. If a customer is upset they need to get management involved immediately and also a loan car option if it has to stay for a few days. I look forward to seeing their new location and hopefully this new changes implemented.

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