Shottenkirk Toyota Granbury

Always Great Service I have purchased my last two Toyota Highlanders and my husband purchased his Rav4 here. I have always been happy with the service and the sales team I have purchased my last two Toyota Highlanders and my husband purchased his Rav4 here. I have always been happy with the service and the sales team. I was uncomfortable at the dealership on this visit because the service team did not wear masks. I think that Toyota should consider the health of its customers and its employees during this pandemic and require masks. I could only assume that, because masks were not worn, the service members driving and working on my car did not take other measures to sanitize my car. I feel that it is my responsibility to take care of myself during this pandemic - I do not have compromising health issues - but what about your customers who do have weak immune systems? Should you not take precautions "just in case", at least while the virus is so widespread in our state? More

2018 GMC Sierra I would recommend this dealership to all my friends. Very professional and friendly staff. David Scott is a fine young man and was a pleasure to work I would recommend this dealership to all my friends. Very professional and friendly staff. David Scott is a fine young man and was a pleasure to work with. More

Buyers Beware!! Sneaky, Underhanded, Lousy Dealership The only reason I went to this dealership is because they had a "great value" rated Toyota Avalon on CarGurus. I obviously just wanted to pay asking p The only reason I went to this dealership is because they had a "great value" rated Toyota Avalon on CarGurus. I obviously just wanted to pay asking price and TT&L. We arrived after a 4 hour drive shortly after opening to test drive the vehicle. The salesman was very helpful and through no fault of his own, we were left with a xxxxty situation of almost 50% increased cost over the price listed on CarGurus. They charged us for everything from a mandatory dealer warranty program to sales advertising costs. I don't know about y'all but I ain't trying to pay for their advertising especially when I found the car on a site that doesn't have anything to do with them or their advertising. I had to haggle with them to even take off a few of the ridiculous charges. I still had to pay for their ridiculous warranty program that is garbage unless you live in the area and can utilize any of the services offered by this program. Even if I did live in the area I would not have used or even purchased this warranty program. They did not even give us any documents besides the temp tags and the purchase order. I have contacted them several times about the purchase paperwork so I could file the lender information with my auto insurance, and they keep saying they emailed it to me. I still don't have it after 5 days. I would save yourself a trip and steer clear of this xxxxty dealership. If you enjoy headaches, hassles, being lied to, and sneaky finance tricks then this is the place for you. More

David Bone took real good care of us.Thanks to the dealership especially David Bone. Everyone in the dealership was very very nice to us and we appreciate it thank you dealership especially David Bone. Everyone in the dealership was very very nice to us and we appreciate it thank you More

Not like other dealerships; very professional and no pressure to make a decision right then and there. Christopher Bayless was fabulous in my Avalon purchase! pressure to make a decision right then and there. Christopher Bayless was fabulous in my Avalon purchase! More

Winston went well beyond the norm and ensured we got the vehicle we were looking for. Shortages were rectified even though the vehicle was used. Thank you Winston and Tanner. vehicle we were looking for. Shortages were rectified even though the vehicle was used. Thank you Winston and Tanner. More

Amazing Experience, Thank you!! I had such a wonderful experience here at Toyota. Billy Bohrmann was able to help me get a brand new car, him and the rest of the staff were so welcom I had such a wonderful experience here at Toyota. Billy Bohrmann was able to help me get a brand new car, him and the rest of the staff were so welcoming and very helpful, allowing me to get a great new deal on my Toyota! I will definitely be returning and would recommend this location to anyone! 10/10 More

Watch for hidden fees. I can not say enough about Jeff Logan. He was great. Jeff really helped us when we needed it as part of our military move back to the mainland. Needle I can not say enough about Jeff Logan. He was great. Jeff really helped us when we needed it as part of our military move back to the mainland. Needless to say when you arrive in a plane from 8000 miles away and need a vehicle its pretty nice to have someone like Jeff help you out. In a polar opposite manner I could go on quite the rant about Shottenkirk's management. Prior to us arriving at the dealership I specifically asked what fees are associated with the car and was quoted "$150" which is pretty standard for TX residents. We were charged $2K in fees that were never mentioned before hand on the phone. These fees are all at the management's discretion to charge. After significant protesting we were faced with the decision of "go without a vehicle or pay an OK price for a car that was advertised at a price well below what we ended up with." More

servicing and inspecting my car My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. More

You were supposed to send me a check because your service people said the price of a new tire was the same as Discount Tire. people said the price of a new tire was the same as Discount Tire. More