Shottenkirk Toyota Granbury

They left my windows open and it rained in. They did nothing to clean the inside or outside! All they did was rotate tires. I paid $1400 for 2 years of service and this is what I got. Never again! nothing to clean the inside or outside! All they did was rotate tires. I paid $1400 for 2 years of service and this is what I got. Never again! More

Great service...every time! I have purchased my last 3 cars from this dealer. They always are attentive and offer great customer service. I will continue to buy my vehicles fro I have purchased my last 3 cars from this dealer. They always are attentive and offer great customer service. I will continue to buy my vehicles from this place. More

For some reason an oil change takes entirely too long. I don’t feel like it should take 2 hours to get an oil change but for some reason it does every single time. I make an appointment and it still takes t don’t feel like it should take 2 hours to get an oil change but for some reason it does every single time. I make an appointment and it still takes too long. Before it changed to Shottenkirk it never took that long. The staff is incredible though. I would recommend but with a warning that it’s going to take a long time. More

Great Service Thank you for taking care of my car and use of the loaner vehicle while my car had a recall. I would appreciate a little more communication on timing Thank you for taking care of my car and use of the loaner vehicle while my car had a recall. I would appreciate a little more communication on timing of repairs and when parts were available. Cari Brillhart did a great job getting my paper work done. More

Scheduled 15K service; brought vehicle in and after over hour, service rep explained during last service visit mechanic over torgued wheels and they could not remove wheels for balancing; had to order speci hour, service rep explained during last service visit mechanic over torgued wheels and they could not remove wheels for balancing; had to order special tool to address lugs. Will have to reschedue to attend to wheels and perform recall repair for my pargticular vehicle. Appears dealer service has lapsed since owership change. More

So far this is the worst experience I've ever been a part of hidden fees, terrible communication. Waited 3 and a half hours after signing for the car only to find the tint needed replaced Billie assured us of hidden fees, terrible communication. Waited 3 and a half hours after signing for the car only to find the tint needed replaced Billie assured us it would be taken care of so we made the appointment showed up and surprise no tint specialist in today. With a 1450 shattenkirk service that they force you to add to the cars cost the complete lack of communication and customer care is astounding if I could give negative stars I would as of the time of this review they still have my vehicle we will see if it gets any better I surely hope so. More

Mechanic did good job on oil change. They only forgot to shut off message that I continue to need oil change. Will have to return to fix message. shut off message that I continue to need oil change. Will have to return to fix message. More

Great buy with a few hiccups. Great customer service from sales associate. Buying experience was good. Even though the explorer had an inspection done on site, I had to replace ca Great customer service from sales associate. Buying experience was good. Even though the explorer had an inspection done on site, I had to replace car battery not even 24 hours from leaving the sale lot after it completely died while out of town at a doctors appointment. I also had to replace the battery in my key by the time I made it home from the sale lot. No master code was provided for the key less entry and still pending a call back for this information. More

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Great Customer Service!! I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Rig I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck More