Shottenkirk Toyota Granbury

had my vehiicle in for service and new battery. very courteous and timely on getting everything done.....i have always had great service here. the service department staff has always been courteous very courteous and timely on getting everything done.....i have always had great service here. the service department staff has always been courteous and keep you informed as to what is going on with your vehicle...... More

I'm not happy about the way that they did me. They put an extended warranty on my car that I didn't even want. Who does that. I am not happy at all and I won't tell anyone I know to go there. extended warranty on my car that I didn't even want. Who does that. I am not happy at all and I won't tell anyone I know to go there. More

I had a great experience at Shottenkirk Toyota! Eric took care of everything to get me set up in a new car within my budget. This is m 4th purchase from them and will recommend Shottenkirk to my friends and care of everything to get me set up in a new car within my budget. This is m 4th purchase from them and will recommend Shottenkirk to my friends and family! More

Comments on recent service There was a slight delay when I arrived, due to only one service advisor on duty. Other than that the service was done in a timely manner. Only one te There was a slight delay when I arrived, due to only one service advisor on duty. Other than that the service was done in a timely manner. Only one technical issue. After I drove home (approximately 10 miles) I rechecked the lug bolt torque as I usually do. There were 4 lug nuts that were slightly loose. I retorqued them to the recommended 125 ft-lbs of torque. No problems, just noting a small concern. I have done this after every service since vehicle was new and this is first time that any have been loose. More

Was not happy with my last visit. I was charged $200 for 20 mins of work. I’m going to be doing my business at family Toyota in Burleson from now on. 20 mins of work. I’m going to be doing my business at family Toyota in Burleson from now on. More

Thank you for your quick completion of my vehicle. All service was done as requested. I hope you will be able to perform a vehicle wash soon. service was done as requested. I hope you will be able to perform a vehicle wash soon. More

Everything was fine, except that they didn't let me know that my car was ready 🙃. I have no idea how long I waited, unnecessarily. It would have helped, if they had told me that I needed to watch for my ca that my car was ready 🙃. I have no idea how long I waited, unnecessarily. It would have helped, if they had told me that I needed to watch for my car to come out. More

Sales manager just about ruined the purchase Salesman, Oscar Black was awesome. His Sales Manager just about had me going to another dealer. Price of truck was very good, but they tried to slip i Salesman, Oscar Black was awesome. His Sales Manager just about had me going to another dealer. Price of truck was very good, but they tried to slip in unnecessary and “rip off” items. They wanted to charge me $500 for nitrogen in my tires in the future. Since the atmosphere is 80% nitrogen, I said no. There was also $500 for “administrative” items. It was explained that this was paperwork and make ready items. Since they charge $150 doc fees, I said no. We finally agreed to a compromise. The Sales Manager was, in my opinion arrogant. He told me he was going to change my mind about I decided to handle financing. Eventually, bought the truck, thanks to Oscar Black the salesman. If you buy from them, watch out for the “hidden costs”. I guess all dealers do this, but the Sales Manager’s arrogance was almost too much. Sales Manager was Billy Bohrmann. More

Service was very prompt and our technician that received our car in for our appt was very curteous and knowledgeable!!! The cashier was good and curteous as she always is!!! our car in for our appt was very curteous and knowledgeable!!! The cashier was good and curteous as she always is!!! More

Making a bad situation right Things started off bad for me at dealership. Walked from the table, but when sales manager got back in town and I told him my experience, he took swi Things started off bad for me at dealership. Walked from the table, but when sales manager got back in town and I told him my experience, he took swift and aggressive action to make it right which tells me that customer experience matters and they care about their reputation. It's all won by how you finish and they finished strong for me. More