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Shottenkirk Nissan Rome - Service Center

Rome, GA

4.6
311 Reviews

311 Reviews of Shottenkirk Nissan Rome - Service Center

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February 23, 2024

Nice people good work place was clean finished work when promised. All around pleased thanks More

by CAROWHIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

February 23, 2024

I don't know who this person is. ... Maybe that's indicative of the overall experience. More

by ROBBYHERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie Blake
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Feb 26, 2024 -

Shottenkirk Nissan Rome responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 706-928-0644 and ask for one of our managers.

February 22, 2024

service was good . good. good good good good good good good good good good good More

by ALEXANDERSTETSENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Shottenkirk Nissan Rome responded

ALEXANDER, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

February 22, 2024

Pleasant experience always a pleasure. Nice environment, helpful and knowledgeable staff. Quick and always reliable. More

by A1TIERNANOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake, Kristopher Nowakowski, Nancy Miranda
Report | Print
Feb 23, 2024 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

February 20, 2024

Very accommodating and knowledgeable. Answered all questions and concerns. I was taken care of quickly and efficiently. More

by DONNAMARIE757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Shottenkirk Nissan Rome responded

DONNA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

February 20, 2024

The people were good, but the pricing is horrible compared to the previous Heritage Nissan. Charging the customer 3% for using a debit or credit card is a deal killer and I will get my car serviced e More

by STEVE480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Miranda
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Feb 21, 2024 -

Shottenkirk Nissan Rome responded

STEVE, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

February 15, 2024

I appreciate the extra effort put into my last visit. My issue has been ongoing for some time and they escalated it on up to Nissan for advice. I love my car and have no intention of trading it in. It' More

by KRGSTILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric - Service Technician
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Feb 16, 2024 -

Shottenkirk Nissan Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 13, 2024

Not very friendly. Made me feel that i was a bother. I made an appointment however when I go there I had not be scheduled. So there was no driver there to get me to wor More

by KRIC521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Miranda
Report | Print
Feb 13, 2024 -

Shottenkirk Nissan Rome responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

February 12, 2024

Service department did a wonderful job! got in and out in a timely manner!! I will definitely be back! More

by KING93
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake
Report | Print
Feb 13, 2024 -

Shottenkirk Nissan Rome responded

KING, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 10, 2024

Everyone was nice and able to explain what my cars needs are in the future More

by CHARLEYANDIZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Blake, Nancy Miranda
Report | Print
Feb 12, 2024 -

Shottenkirk Nissan Rome responded

CHARLEY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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