Shottenkirk Honda of Cartersville

Service ended up being completed in one day but communication was horrible! We received a text in the morning at 0730 that we could reply to or a number to call. We immediately called with no respo communication was horrible! We received a text in the morning at 0730 that we could reply to or a number to call. We immediately called with no response. We text 3 times throughout the day without a response. We called 3 times and left a voicemail. We did get a response around 1:30 saying they were looking at the car at that time. We didn’t hear anything and called again around 3:30. Finally a little after 4 we called the main number for them to track down our service representative. At that time, she said they were just now looking at the car. Fortunately it was a dead battery that was able to be replaced quickly and we picked up the car right at closing. However, the communication was severely lacking and it should not have taken that long to look at our car. More

Ryan, my sales guy, was awesome. Really personable and relatable. Wasn’t pushy and understood what I was wanting and what I expected. The head F&I guy, cannot remember his name, was Really personable and relatable. Wasn’t pushy and understood what I was wanting and what I expected. The head F&I guy, cannot remember his name, was pushy on the third party extended warranty to the point I almost walked away from the deal after saying no to them countless times. Chandler, the F&I person I mainly dealt with was very thorough and was extremely likable. His pitch on the extended warranty was detailed and well put together, and yet did not come off as aggressive as his higher up’s tactic was. Overall, anyone who is lucky enough to get Ryan as a salesperson and Chandler as your F&I guy, congrats. You will have a great experience. More

Great customer service, worked with the customer and a very friendly atmosphere and I would recommend very friendly atmosphere and I would recommend More

Cracked the washer on the drain plug and gave it back leaking oil after an oil change. I took it back and they fixed it, but did not refill the oil. I Had to buy two quarts on my own. I will not be going leaking oil after an oil change. I took it back and they fixed it, but did not refill the oil. I Had to buy two quarts on my own. I will not be going back. More

Logan, George, and Brittany were fantastic and I love my new Odyssey Van. I will definitely recommend Shottenkirk. new Odyssey Van. I will definitely recommend Shottenkirk. More

The new cars lo The dealership looks very nice so clean places where families, or yourself can relax and look at vehicles and have your car services performed . looks very nice so clean places where families, or yourself can relax and look at vehicles and have your car services performed . More

Everyone in the dealership treated us with the utmost respect and kindness! I will never go to another dealership! respect and kindness! I will never go to another dealership! More

Im not sure why we bother to make appointments when it was obvious other people were taken ahead of me. And waiting 3 hours for service was really unacceptable. So no i was not happy with my service. was obvious other people were taken ahead of me. And waiting 3 hours for service was really unacceptable. So no i was not happy with my service. More

Service is great! they get your car in and out in The time they say they will. they get your car in and out in The time they say they will. More

The technician/technicians lied about the work that they completed on our van and they falsified the paperwork they provided to me. When I inquired about the dishonesty, one of the technicians showed contem completed on our van and they falsified the paperwork they provided to me. When I inquired about the dishonesty, one of the technicians showed contempt, was hostile, and displayed an negative unprofessional attitude, like he did not care. I do not believe that I can trust this dealership with any further repairs for our vehicle. I have provided thousands of dollars over the years to this dealership for their services. After this incident, I now have serious doubts about them. An independent, wide-range investigation should be conducted with this dealership. More