Shottenkirk Ford Granbury

Always striving for customer satisfaction Wendell Gray has been my service advisor for about 2 years and I always go to him because he will shoot straight with me as to what I need or don't ne Wendell Gray has been my service advisor for about 2 years and I always go to him because he will shoot straight with me as to what I need or don't need for my Escape. His integrity is important to me. More

Unbelievable experience! I stopped at Mike Brown in search of a new Ranger pickup. I found what I was looking for and when a salesman finally showed up, I requested a price. I stopped at Mike Brown in search of a new Ranger pickup. I found what I was looking for and when a salesman finally showed up, I requested a price. I was informed the salesman that Ford priced vehicles based upon the purchaser's location (really) so I provided the requested info and the salesman went off and returned with a price of $24,500 and told me this was a dealer demo vehicle with a few miles on it. I requested a look inside and off he went again to get some keys (I guess I am the only one that wants to look inside a car before buying it...lol) A review of the vehicle showed a few things to vehicle required to suit me, sideboards, sprayed bed liner, and a trailer hitch. We agreed the three items would be added and I would pay $625 (half of the additional items) and the sales manager told me face-to-face that we had a deal. I drove 40 miles home and got my old truck I was using for trade in and my wife to follow to bring me home. When I arrived, the vehicle had risen in price by EIGHT THOUSAND DOLLARS! At this point, I'm flabbergasted...what?...how? Then I learned I just thought I understood English...I had made an EIGHT THOUSAND DOLLAR misunderstanding. They were trying to jack up the price and I did not want it that bad. Only common courtesy prevents me from telling you what I think of them. Avoid this place…just a normal used car tactics at a new car dealership. More

Excellent Service on new 2019 F250 diesel Been with MB Ford 15 yrs, 4 vehicles purchased and serviced regularly there over that time. Nearly always been good work and great service, save for a Been with MB Ford 15 yrs, 4 vehicles purchased and serviced regularly there over that time. Nearly always been good work and great service, save for a few years back when the caps on engine oil and other fluids under the bonnet got left off after service and discovered at home a few days later. Had words with the then service supervisor. Never a problem since. Will keep returning to MB Ford in Granbury for new vehicles and routine servicing. Liked that they washed the truck this time. Nice touch. More

We purchased our pre-owned Lincoln Navigator about a year ago. We bought the extended warranty. We had a few items that needed attention. The service department gave great friendly, professional service. ago. We bought the extended warranty. We had a few items that needed attention. The service department gave great friendly, professional service. When the parts came in we received same day service. We’re very happy with the repairs being completed correctly and in a timely manner. More

I had a wonderful experience I told them what I wanted and they got it for me . I love my new truck!!! Cindy was the greatest I do not remember the man that did the finance but he was awesome to . and they got it for me . I love my new truck!!! Cindy was the greatest I do not remember the man that did the finance but he was awesome to . More

Great Service as always. Cindy was terrific and kept in contact to let my wife know when our truck was ready. Thank you for your assistance. contact to let my wife know when our truck was ready. Thank you for your assistance. More

Charlie Mann did a great job. The service was fast and they showed me things on the check out that I need to look at. Thanks for a fast friendly service experience. they showed me things on the check out that I need to look at. Thanks for a fast friendly service experience. More

Good team A good experience from start to finish. The team went to work and put together the kind of deal I wanted to see and expedited it without hassle. A good experience from start to finish. The team went to work and put together the kind of deal I wanted to see and expedited it without hassle. More

Julie was a pleasure too work with on helping me purchase my pickup without being able too come see it ! She worked with my son on this too help me as well! She is very nice lady and the couple that deliver my pickup without being able too come see it ! She worked with my son on this too help me as well! She is very nice lady and the couple that delivered my pickup too me 5 hours away we also very sweet! Great experience for me and Julie was there every step of the way! Tnank you so much hun! More

Great dealership Ask for Julie Rose- fantastic Great dealership Ask for Julie Rose- fantastic salesperson Bought my last 8 vehicles from a different ford dealership- this is now my go to dealer Great dealership Ask for Julie Rose- fantastic salesperson Bought my last 8 vehicles from a different ford dealership- this is now my go to dealership 👍👍 More