Shottenkirk Ford Granbury

We purchased our pre-owned Lincoln Navigator about a year ago. We bought the extended warranty. We had a few items that needed attention. The service department gave great friendly, professional service. ago. We bought the extended warranty. We had a few items that needed attention. The service department gave great friendly, professional service. When the parts came in we received same day service. We’re very happy with the repairs being completed correctly and in a timely manner. More

I had a wonderful experience I told them what I wanted and they got it for me . I love my new truck!!! Cindy was the greatest I do not remember the man that did the finance but he was awesome to . and they got it for me . I love my new truck!!! Cindy was the greatest I do not remember the man that did the finance but he was awesome to . More

Great Service as always. Cindy was terrific and kept in contact to let my wife know when our truck was ready. Thank you for your assistance. contact to let my wife know when our truck was ready. Thank you for your assistance. More

Charlie Mann did a great job. The service was fast and they showed me things on the check out that I need to look at. Thanks for a fast friendly service experience. they showed me things on the check out that I need to look at. Thanks for a fast friendly service experience. More

Good team A good experience from start to finish. The team went to work and put together the kind of deal I wanted to see and expedited it without hassle. A good experience from start to finish. The team went to work and put together the kind of deal I wanted to see and expedited it without hassle. More

Julie was a pleasure too work with on helping me purchase my pickup without being able too come see it ! She worked with my son on this too help me as well! She is very nice lady and the couple that deliver my pickup without being able too come see it ! She worked with my son on this too help me as well! She is very nice lady and the couple that delivered my pickup too me 5 hours away we also very sweet! Great experience for me and Julie was there every step of the way! Tnank you so much hun! More

Great dealership Ask for Julie Rose- fantastic Great dealership Ask for Julie Rose- fantastic salesperson Bought my last 8 vehicles from a different ford dealership- this is now my go to dealer Great dealership Ask for Julie Rose- fantastic salesperson Bought my last 8 vehicles from a different ford dealership- this is now my go to dealership 👍👍 More

I would like to this time to thank Doyle Maynard and Jim Solomon at Mike Brown Ford for taking care of my issue that I had Solomon at Mike Brown Ford for taking care of my issue that I had More

Amazing Customer Service I purchased a new car from Mike Brown Ford. Jeremy Parks was our salesman. Jeremy helped us find the perfect car for our needs and delivered a very I purchased a new car from Mike Brown Ford. Jeremy Parks was our salesman. Jeremy helped us find the perfect car for our needs and delivered a very attractive offer. The paperwork was a breeze and we left that day in our new Ford Edge. More

Slow, never an opening ... and the whole air filter thing A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on i A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on it. When I said I couldn't wait anymore, they said I could come get it. I tried again a few weeks later - just an oil change. They actually told me my air filter needed replacing. Little did they know I had it replaced a month before when I got my car inspected. Who would actually do this? And today - tried to make an appointment for service for a real problem affecting the use of my car and was told they are two weeks out. When I said I can't wait two weeks - she said she'd let the lady handling my appointment request know I would be going somewhere else. Got into David McDavid today. I have tried and tried with this place because of the convenient location to my home. I'm done. Go somewhere else - they show no concern for their customers. Makes me sad - in early 2018 they were fantastic. More