Shingle Springs Subaru

Great service for an out-of-state car buyer I live in Nevada, but I was seeking a 2020 Subaru Legacy Touring XT. Shingle Springs Subaru was first in the region to have this new model and trim i I live in Nevada, but I was seeking a 2020 Subaru Legacy Touring XT. Shingle Springs Subaru was first in the region to have this new model and trim in stock, well described on their website. When I inquired, Kevin Powell responded within the hour. Since there was only one in stock and I had to drive 100 miles to see and test drive it, Kevin offered to hold it for a $500 refundable credit card deposit. That made the trip worthwhile. Onsite at the dealership, this was easily the best "car dealer experience" I've had in many years, with credit to Kevin Powell, Claire Barnett and Paula Brown. As others have said, this dealership does a great job of explaining things without sales pressure, and handling all the transaction details even for an out-of-state buyer. In this case, that included arranging to deliver the car in Nevada, and supplying the paperwork I needed to register the car with the Nevada DMV. More

Excellent purchase experience! Going to a dealership and buying a new car is (usually) never a good time. Haggling, sales tactics (soft sell guy/girl - hard sell guy/girl...walk out Going to a dealership and buying a new car is (usually) never a good time. Haggling, sales tactics (soft sell guy/girl - hard sell guy/girl...walk outs blah blah). We experienced none of that at Shingle Springs Subaru. Kevin from start to finish was excellent to work with. Felt like hanging out with a buddy. Excellent attitude, extremely accommodating and zero pressure from start to finish. Due to our work schedules, we couldn't get in to finalize our purchase till late on a weekday evening and Kevin stuck with us until nearly 10pm. We would definitely work with Kevin again on our next purchase. Solid guy! More

My experience Shingle Springs Subaru is an outstanding company to do business with! Employees like Tim make your experience painless and amazing! We will be custo Shingle Springs Subaru is an outstanding company to do business with! Employees like Tim make your experience painless and amazing! We will be customers for life!!! Thank you Tim?? More

The best!! Kevin was amazing to work with. I called Saturday evening on a 2008 F250 in their Inventory. We drove up Sunday AM, met with Kevin, test drove and by Kevin was amazing to work with. I called Saturday evening on a 2008 F250 in their Inventory. We drove up Sunday AM, met with Kevin, test drove and by mid afternoon the Red Beast was all mine. Kebin was so professional and patient through out the negotiations. I am a Realtor, with over 24 years of strong negotiation skills. I will also say, I have had bad experiences buying vehicles, not a fan of the process. But Kevin had such an awesome personality and a keen sense of humor. Kevin made the experience enjoyable. If you are looking for a car (new or used), be sure to take a drive up to Shingle Springs Subaru. Ask for Kevin. Better yet, give him a call and make an appointment, you will not be disappointed. More

Great service, great price I used the internet service and got a great price! I contacted several dealers, as far as 150 miles away from my house and no one came close to the pr I used the internet service and got a great price! I contacted several dealers, as far as 150 miles away from my house and no one came close to the price that Shingle Springs Subaru gave me. Not only that but there was no pressure. For the test drive they tossed me the keys and said have fun. The sales person did not go with us. Our sales guy Mike Steward was great, very personable, and no pressure, just guidance. I hate car dealerships but this experience was not bad at all. The F&I guy was nice he asked if I wanted buy the usual stuff (fabric, paint protection) and when I said no, he took my answer and did not try to high pressure me. I did buy the 10yr/100K m extended Gold warranty after he took several hundred off the retail price. Maybe I could have shopped around and got a better price, but I didn’t. I just felt they were being more than fair from start to finish. The “Delivery Specialist” Claire Barnett, spent a lot of time with me in the parking lot going over all aspects of the vehicle, and was very patient with all my questions. Additionally, They will set up an appt in about two weeks to go over any questions regarding how all the buttons and setting work. And give me $25 in gas for coming in! More

Fantastic Service department I had a recall on my 2013 Subaru Impreza that was going to take a few days to fix. The service Department was unbelievable at accommodating my schedul I had a recall on my 2013 Subaru Impreza that was going to take a few days to fix. The service Department was unbelievable at accommodating my schedule and making sure that they met my needs. They were friendly, fast and my car smelled and looked beautiful after the service performed. I will go back every time to this dealerships service department. More

Best experience purchasing and service. Tom Rockenbaugh is very helpful and friendly. Brought all the vehicles we were looking at and parked them side be side and knows everything about them Tom Rockenbaugh is very helpful and friendly. Brought all the vehicles we were looking at and parked them side be side and knows everything about them. Service dept is always very friendly and helpful too. Everyone here is friendly and helpful and not just out to rush you into a car. More

Great customer service I took my car to Shingle Springs Subaru for a recall and to have them look at my AC which was working sporadically. They fixed the recall problem pro I took my car to Shingle Springs Subaru for a recall and to have them look at my AC which was working sporadically. They fixed the recall problem promptly and said that the AC needed a new compressor. The car was fairly new, 50,000 miles so the technician, Mason, called Subaru and got the cost covered by a warranty even though I didn't have a warranty. He asked if I wanted it fixed right then while I was there. The dealer is an hour from my house so I said yes and it was fixed in 90 minutes. It saved me many 100's of dollars that Mason was able to get the cost covered by Subaru. I was so impressed that Mason did that. I thanked him profusely. I will definitely take my Subaru back to that dealership for problems, even though I hope I don't have any. I bought the Subaru because so many people say love theirs and it doesn't have many service problems. The customer service was excellent. More

Purchase and service I was only able to afford a used car. Tom at Subaru sales and Mason also at Subaru in service dept. found me a used Outback with very low mileage. I I was only able to afford a used car. Tom at Subaru sales and Mason also at Subaru in service dept. found me a used Outback with very low mileage. I am very pleased. More

Very helpful people Helpful, patient, courteous and pleasant. From the salesman, to the f\purchase/registration, to ordering the car, and taking delivery. I just can't sa Helpful, patient, courteous and pleasant. From the salesman, to the f\purchase/registration, to ordering the car, and taking delivery. I just can't say enough good things about them, even the Service writers and the clerks inside service. Even when I returned a couple weeks later to have Justin help me answer some questions and then to service to have my rain guards put on, I still got smiles and hello's with good customer service and care. I would definatley recommend Dealership and ask for Tim Gonzales More