Sherman Dodge Chrysler Jeep RAM

I went here to purchase a brand new 2014 Dodge Durango. I did research online prior to going to the dealership on pricing and they appeared to have the best price, but it was not. Upon arrival there was N I did research online prior to going to the dealership on pricing and they appeared to have the best price, but it was not. Upon arrival there was NO PARKING AT ALL. The "lot" was overcrowded with cars for purchase and cars that their service department was currently working on. When I entered the dealership itself it was like a cattle call and I felt as if I were a cow being hearded for slaughter. The salesman Derik acted like a 2 year old when he realized that he was not going to make a sale with me; and might I add he did so multiple times. My father who came over 12 hours away to visit me and I were left alone for almost 2 hours off and on. This never ever would have happened with my regular salesman back home. He also tried to convince me that my trade in car was worth nothing. The salesman was very upset when I wouldn't take the new vehicle I had test drove home overnight when I told him I needed a night to think about the purchase. The next day he was upset that I went to another dealership where I was given a better price and treated much much better. I ended up buying my Durango at the other dealership where I was treated like a customer should be treated. More

Dealer has great prices. They price their cars very competitively online. With that said they do not really negotiate price (which is fine). So, you can basically work out the numbers before you get competitively online. With that said they do not really negotiate price (which is fine). So, you can basically work out the numbers before you get there or over the phone. My recent experience with Angelo was ok at first. However, after a couple calls and no response back to my request for some #'s I called back. He told me he was too busy and that giving me a price over the phone was not a priority. He told me I could speak to a manager and as I said "ok" he hung up on me. I can't speak to the rest of the dealership but Angelo was not friendly and said they sell 500 cars a month and didn't have time to make me a priority. With all that being said I won't being going back to purchase the truck we wanted. We'll go else where. More

I have driven an SUV for nearly 20 years -- from the Ford Explorer to the Volvo XC 90 to the Mercedes Benz ML 350. When my Mercedes Benz was totaled in March, any other option besides another Mercedes Benz w Explorer to the Volvo XC 90 to the Mercedes Benz ML 350. When my Mercedes Benz was totaled in March, any other option besides another Mercedes Benz was out of the question for me. That is, until I experienced the 2014 Jeep Grand Cherokee Limited. This automobile is in a class by itself. It offers an incomparable driving experience as well as the safety, security and features I thought were exclusive to the Benz. In many ways, the Jeep experience far exceeds the Benz SUV. Likewise, the customer care I received from Zack Segreti and Ron Collins throughout the entire purchase was second to none. Buying a new car is a long, frustrating process -- especially for some like me with very little patience for for pushy sales people, negotiating a deal, completing paperwork, selecting color, options, blah, blah, blah. But every question or concern I had was addressed with the patience and expertise you expect from a dealer who understands you are looking for a long-term investment in high quality transportation. Mr. Segreti and Mr. Collins appreciated my needs, respected my terms, stayed on top of this purchase, and stayed in touch with me until I had a automobile I was happy with and terms I could afford. Thank you Zack. Thank you Ron. Thank you Sherman! V. Pyatt Customer #255149 More

We have Never been treated so poorly at a dealership, we found the car we wanted on-line and then called the dealership. They were so eager for us to come in and look at the vehicle in person, so we did. It found the car we wanted on-line and then called the dealership. They were so eager for us to come in and look at the vehicle in person, so we did. It was the car we wanted, so we then wanted to make a purchase at the offer that was stated on their web-site or lower. That's when everything changed, we actually paid ALOT more than what was stated on the web-site. This dealership is out of control, they made so many promises and told so many lies to us. I have purchased many Jeep Cherokee's in my lifetime and have never encountered service like this. I, in the future will have an open mind on what make of a vehicle I will purchase, I cannot purchase another Dodge/Chrysler/Jeep in the future do to the people that work for them. I purchased a 2013 Cherokee, that was a Demo with around 5700 ml on it, they promised my warranty would start at 5700 ml (lie)! I then, two days after my purchase which was on a Friday drove to FL and noticed my radio was staticy. They sold this vehicle to me with a broken antenna, I paid over $200.00 to have it fixed in FL. I called Jerry Skiba to let him know and he laughed at me and said "You broke it" we will not pay for anything! Overall this Dealership makes Chrysler/Dodge/Jeep look horrible, I will never recommend it to anyone. I have never been so humiliated or treated so poorly in my life. The General Manager Tom Segreti also told me I have to pay for the antenna myself and said Good Luck, then hung the phone up. More

We received top notch service from Bobby Caputo! We waivered between a few models, and at each step Bobby assisted, checking availability, listening to what we wanted, and worked to keep us within our waivered between a few models, and at each step Bobby assisted, checking availability, listening to what we wanted, and worked to keep us within our stated budget. He was enthusiastic, personable and downright great to work with! We guarantee we'll be back, and we will refer Bobby to anyone we meet that is looking to purchase a vehicle! Kudos to your Finance team as well! There is always a wait when completing paperwork at a dealership, yet the wait here was minimal. Mr. Fleming was easygoing, and took us through the paperwork with ease! Great job team! More

Do not waste your time going to this dealership. Their advertisements are a fraud. I drove an hour to get the advertised price but found out that it included all possible rebate (i.e. this would work if y advertisements are a fraud. I drove an hour to get the advertised price but found out that it included all possible rebate (i.e. this would work if you were a military member who sells real estate in Afghanistan?). When I pointed out that the advertising was misleading the sales manager did not apologize or offer to make it right somehow. I would definitely advise to go elsewhere. More

I'd like to compliment the Sherman Dodge Sales Team for the excellent customer service they provided us. BOTH Jerry Skiba & Milo Swiatek helped us sort our vehicle preference/needs and went far beyond for the excellent customer service they provided us. BOTH Jerry Skiba & Milo Swiatek helped us sort our vehicle preference/needs and went far beyond expectations, especially when compromising on the various particulars on the delivery of our NEW 2013 Dodge Grand Caravan SXT. BOTH Jerry and Milosz demonstrated SUPERIOR professionalism and ability to get to the bottom line of our special requirements and quickly delivered. Such a commitment to great customer service is to be commended. You can be sure that I will return to Sherman Dodge on my NEXT vehicle purchase and refer prospective customers for years to come. More

We inquired about a vehicle, was called back, and promised the deal. Drove the hour in, explained our situation, we were approved with a bank ater giving our verfiable income info. We even test drov promised the deal. Drove the hour in, explained our situation, we were approved with a bank ater giving our verfiable income info. We even test drove the vehicle. Over 6 hours at the dealer and submitted the papers. Only to tell us they needed our tax info. We went online and submitted it. Had to leave do to us needing to get our kids. We were on our way back to the dealer and they called to tell us that the bank that approved us now denied us. We said "so if we left with the vehicle that you shook our hands for a deal, rang their we just bought a car bell, and left" you would of called us back to return the vehicle? They then said, "it was just a pre approval!" So pretty much they promise you whatever and screw you in the end. Terrible terrible customer service More

The worst sales ,and they promise something now excuses, and service dont want to fix my car of 1 day of buying my car stilldare and service dont want to fix my car of 1 day of buying my car stilldare More

This is by far the worst experience I had. I had inquired about a specific make and model, I had contacted the dealership and their internet guy who was friendly over the phone gave my info to management. I about a specific make and model, I had contacted the dealership and their internet guy who was friendly over the phone gave my info to management. I assumed the car was new because that is what was listed on their website. Management called me to make an appointment to come and see the car which I did. The next day I came to my appointment and the internet guy came and introduced himself and then handed me over to their sales rep. The sales rep then asked me what car I came in for... continued to make me walk around the lot with him looking for the car... We finally got back inside because he couldn't find it. He then tells me that Oh this is a DEMO car and the finance manager has it. They should have told me this ahead of time. Their was no responsibility taken by anyone, everyone just kept pointing fingers. So I then asked to drive a car that was very similar to it but instead he puts me in a completely different model which would not have the same feel. At that point I said good night and left. He didn't even try to stop me or apologize. I should have known not to go here because I have only heard nightmares come out of this place. More