Shelor Toyota - Service Center

Good service, quick, and professional Being a Saturday morning and showing up about an hour after they had openned, I expected for my service to take several hours. Instead they were able Being a Saturday morning and showing up about an hour after they had openned, I expected for my service to take several hours. Instead they were able to take care of the oil change and take caresponsibility of rotating tires and overall check up on my Tacoma in abut an hour or less. They called me to pick it up as I was coming back from breakfast with my family. More

5,000 mile service to rotate tires + put nitrogen in tires. I made the appointment and the car was serviced in a timely manner. Brad, the service contact, was very professional, friendly and efficient. The car I made the appointment and the car was serviced in a timely manner. Brad, the service contact, was very professional, friendly and efficient. The car was ready in slightly less time than estimated. More

Excellent Service I look for a reasonable price for the service on the vehicle. This dealership has great service at an excellent price. Come on in to see for yours I look for a reasonable price for the service on the vehicle. This dealership has great service at an excellent price. Come on in to see for yourself you will not regret it. More

Regular warranty maintenace service I brought my 2015 Prius V in for the one year scheduled Toyota maintenance. Service was prompt and courteous. I was there less than 30 minutes. Unfort I brought my 2015 Prius V in for the one year scheduled Toyota maintenance. Service was prompt and courteous. I was there less than 30 minutes. Unfortunately, I forgot to mention that a small trim piece just in front of the back wheel was hanging down, apparently because a fastener was missing. I was disappointed that the tech who rotated the tires did not notice this obvious problem and replace a 25 cent part, or even ask about it. The other concern I had was making my appointment. I called to schedule the one year maintenance, but then received an appointment confirmation email stating I was confirmed for a Virginia annual inspection. My inspection was not due until February, the last one having been done at Shelor, which should have been in your computer system. More

Fast service in super surroundings We really appreciated the speed of our first service, not to mention the great coffee machine and comfortable seating. Eric was friendly and explained We really appreciated the speed of our first service, not to mention the great coffee machine and comfortable seating. Eric was friendly and explained the service performed quite understandably. Our only complaint was that it seemed hard to get through by phone to make the appointment Steve Feeney, our salesperson was tops at sale time, and helped us get the appointment! But all's well that ends well... More

Excellent service and responsiveness to requests I brought my Rav4 in for an oil change and 35,000 mile check-up. They did a great job. While there, the service technician noticed that my inspectio I brought my Rav4 in for an oil change and 35,000 mile check-up. They did a great job. While there, the service technician noticed that my inspection was going to be due soon, so he called and I was able to save myself a future trip. They also found a loner vehicle for me on short notice. Would highly recommend. More

good experience The Toyota end of this dealership is always spot on! They are friendly and courteous and are concerned with your needs and keep you up to date on wha The Toyota end of this dealership is always spot on! They are friendly and courteous and are concerned with your needs and keep you up to date on what is going on with your vehicle. More

Customer service The appointment was at 9:30 and they were prompt which I appreciated. The service that was to be done on the car was explained. After it was complet The appointment was at 9:30 and they were prompt which I appreciated. The service that was to be done on the car was explained. After it was completed, everything was gone over again so I had no further questions. The experience was handled very professionally More

I AM RAV'D UP Brought vehicle in for service & they discovered a nail in the tire. Fixed it didn't overcharge me. Love Shelor. Always friendly, courteous and pr Brought vehicle in for service & they discovered a nail in the tire. Fixed it didn't overcharge me. Love Shelor. Always friendly, courteous and prompt. More

Inspection Went in to get inspection sticker. Needed new wipers and they wanted to charge double what I could get them for elsewhere. Told them to put rejection Went in to get inspection sticker. Needed new wipers and they wanted to charge double what I could get them for elsewhere. Told them to put rejection on it, went down the street to get new wipers and had to wait again to get it reinspected. Other than that, it was good. More