Shaver Chrysler Dodge Jeep Ram Truck

Biggest scam in county!!! We agreed to purchase a used vehicle. We received a good deal. Then when finishing the paperwork- SURPRISE!!!! They tagged on the nitrogen fee of $179.00 and the Vehicle Theft f vehicle. We received a good deal. Then when finishing the paperwork- SURPRISE!!!! They tagged on the nitrogen fee of $179.00 and the Vehicle Theft fee of $292.00. I asked that they be removed, but they said that was not an option, that ALL of their vehicles have these fees. Really? Their response was that we got a good deal and these fees help make up the difference in the car price. This is the exact story other customers have noted. Unbelievable. I will be speaking to an attorney and will re-post when I get an answer. I will never buy any type of vehicle from them again. Very sad to think that this is the way a car dealership in Thousand Oaks makes their money- by being sneaky and dishonest. As a consolation, they gave us 2 free oil changes. UPDATE!!! UPDATE!!!! UPDATE!!!! The dealer, on their own, contacted me and fixed this unfortunate series of events- repaid in full! I appreciate Sales Manager John McCann's explanation and taking time to meet and discuss. While I am concerned that this occurrence is not a fluke, I am hopeful that positive changes can be made for future customers and that Shaver will continue to be a beneficial and supportive business within the community. Thank you John. More

Great customer service and the service was quick and friendly as well. I appreciate Tim's help in getting this deal done for me. Great job! friendly as well. I appreciate Tim's help in getting this deal done for me. Great job! More

This by far was one of the best car buying experiences, I"ve ever had! Dealing with Chris Arndt and Octavio Yanez was a pleasure,When you buy a car every two years you see it all,Everybody at Shaver Chrysl I"ve ever had! Dealing with Chris Arndt and Octavio Yanez was a pleasure,When you buy a car every two years you see it all,Everybody at Shaver Chrysler Jeep was"Great"no pressure no pushing! just a Great deal.I look forward to doing business with Shaver Jeep in the future!.We are now a 3 Jeep Family,[two 2011 Grand Cherokees and 2005 Liberty]thanks to Shaver Chrysler Jeep More

Rude, disrespectful and arrogant. This was by far the worst experience I have ever had at a dealership. I was ready to buy and they lost my sale because apparently my business is not important to them. I worst experience I have ever had at a dealership. I was ready to buy and they lost my sale because apparently my business is not important to them. I was told that the ridiculous deal they offered me was the best I could do and that I would have to learn for myself why I was wrong thinking I could do better. The sales manager I worked with not only lost his temper with me but actually told me that he treats all of his customers this way and that he still makes over 20 sales a week. Obviously my time and money mean absolutely nothing to him and neither does yours. He proceeded to tell me I could only get a used base model car worth around $10,000 even though I was putting $3500 down and have over $1500 in disposable monthly income. Not only did I get a fantastic deal elsewhere (Simi Valley Kirby Jeep), with amazingly friendly people, I also got a brand new car, despite what Shaver's manager said. My new Jeep is jam-packed with extras, worth over $25,000 and I got the monthly payment I wanted. So, no regrets here other than the fact that I wasted my time and energy dealing with such a cocky, rude manager at Shaver. More

This was perhaps the most pleasurable car buying experience that I have had. Jake helped me test drive the car, and was personable and helpful. I negotiated the price with Tim, and I did so over experience that I have had. Jake helped me test drive the car, and was personable and helpful. I negotiated the price with Tim, and I did so over the internet so that I could do so at my leisure. Tim was very responsive, and my only complaint is that he needs to get a better bluetooth/cellphone connection. After negotiating the price, Ira in Finance was able to get me a great interest rate on a purchase, and while I have a few days to come up with my own financing, my credit union can only beat them by $5/month. It's hardly worth the hassle. More

We had some contact with Tim, who was terrific, but Marcia was our main salesperson. I would give a "5" on everything based on our contact with Marcia and Tim, but the dealership conducted itself in a Marcia was our main salesperson. I would give a "5" on everything based on our contact with Marcia and Tim, but the dealership conducted itself in a less than professional manner on an issue completely unrelated to Marcia and Tim. Marcia was friendly, honest, reliable and in no way pressured us to buy a car. She offered us an incredible price ($1300 under invoice). I would comfortable recommend Marcia or Tim to anyone looking to buy a Chrysler product. More

My first experience leasing a vehicle couldn't have been better. I had worked out the details with the Internet Sales Manager Chris Arndt via email before I arrived. Not only did he offer me the hands-down better. I had worked out the details with the Internet Sales Manager Chris Arndt via email before I arrived. Not only did he offer me the hands-down best deal from numerous dealerships, but he had most of the paperwork prepared before I arrived, making my time at the dealership under an hour. Everything went so smooth and the entire staff was super friendly. It may have been record-timing car buying. And my new Jeep is GORGEOUS!!!!!! LOVE it. 2012 Jeep Patriot Latitude with touch-screen media system. I am more than happy to be in business with them!!! More

Ira in finance, Jaclyn and Chris were great. Best dealership experience I've had. I hope that the service maintenance is just as good. I will come back to buy another car! dealership experience I've had. I hope that the service maintenance is just as good. I will come back to buy another car! More

I bought my new Jeep from Tim Ott & Lozeno Loken because they were both GREAT to work with!!! One of the easiest and most stress-free car buying experiences I have ever had. It says alot about the S because they were both GREAT to work with!!! One of the easiest and most stress-free car buying experiences I have ever had. It says alot about the Shaver dealership if I was willing to drive from 40 miles away to buy my new Jeep. The Shaver team was extremely friendly and listened to what I told them I was looking for and what it would take to purchase a vehicle. The Shaver Team went above and beyond what I expected and confirmed my decision to buy my first Jeep from them. I will definitely recommend that all of my friends, family, co-workers, & clients make the drive to the Shaver dealership when shopping for a new vehicle. More

I called about an internet ad for 2012 Durango. I spoke with Octavio over the phone. I came in later that day and drove the vehicle. He explained all the options and we discussed price. He was clear and with Octavio over the phone. I came in later that day and drove the vehicle. He explained all the options and we discussed price. He was clear and transparent with the price, which I appreciated. Two days later I came back with my wife (the vehicle is for her). Octavio was patient and helpful. We settled on a Durango R/T. Octavio also worked with us on our trade-in. I feel like he gave us a fair price for the trade. Octavio was great throughout the process. I felt like we were treated honestly and fairly, which is not always the case with other dealers. I will go back to Octavio for future vehicles. He is outstanding. Ira helped us through the finance process. He was friendly and professional. The whole finance process probably took 7 minutes. All in all, it was the best dealership experience I have had in a very long time. Thanks to all at Shaver, particularly Octavio and Ira. More