Shaver Chrysler Dodge Jeep Ram Truck

We had the best car buying experience that we've ever had working with Octavio and Brenton. Both gentlemen were professional, knowledgeable, fun and made the car buying experience very pleasant. We went in k working with Octavio and Brenton. Both gentlemen were professional, knowledgeable, fun and made the car buying experience very pleasant. We went in knowing we wanted a Jeep Grand Cherokee, but had a hard time choosing one due to the numerous options and packages. Octavio took us on a test drive and explained the features. He listened to our likes and dislikes and was extremely perceptive. He found us the perfect vehicle in color, interior and features. The car was in transit, so we returned the next day to finish the sales process. Brenton assisted us with the final test drive, sales price and financing. It was such a quick and pleasant experience that I kept waiting for something to go wrong, but nothing did. Both Octavio and Brenton even drove me to return my rental car and took me back to the dealership while my new car was being detailed. They explained all the features once again and off I went with a gorgeous new car at a great price. We did our homework with respect to pricing and Shaver could not be beat. Our daughter will be needing a car in about 18 months and I will be sure to contact Octavio and Brenton first. I highly recommend these two salesmen and the dealership for any car sales, used or new. I am still in disbelief that the process was so easy, quick and enjoyable. More

Overall a good experience. Would have been 5 stars except for: I did not appreciate having to argue with Lorenzo over their "nitrogen tire club membership" being added to my tab WITHOUT MY CONSENT. There for: I did not appreciate having to argue with Lorenzo over their "nitrogen tire club membership" being added to my tab WITHOUT MY CONSENT. There was no warning I would be required to buy this. By the way guys, the spare tire was not filled with nitrogen, which is a terrible mistake. The spare needs it the most! Also, Chris wasn't clear that the state's return policy requires you to pay money up front for the option of returning the car, so even though I made the decision to purchase based upon this option, I wasn't able to get it due to cost. Even with all these snags, it was still a better experience than most dealers. More

Brenton was great to work with. He's very easy going and laid back and did what he said he was going to do regarding the car deal. He responded to all my calls in a timely manner. My past experience buy laid back and did what he said he was going to do regarding the car deal. He responded to all my calls in a timely manner. My past experience buying a car has been extremely bad but I must say this experience has been surprisingly positive. I will refer my friends to Shaver and I'd definitely buy there again. More

My experience with this dealership is probably the best I have had in over 50 years of buying and selling cars. The sales team was courteous and helpful and came through with a fair offer and delivery of my have had in over 50 years of buying and selling cars. The sales team was courteous and helpful and came through with a fair offer and delivery of my check exactly as promised. I would definitely do business with this dealership again, should the need arise. More

They mailed me a request to by my 2003 PT Cruiser. I took it there. They were friendly, gave me a reasonable price, and drove me to the bus stop. it there. They were friendly, gave me a reasonable price, and drove me to the bus stop. More

I can only say that this dealership may be the best dealer in the State. They did so much for me. They went over and above my greatest expectations. I really cant recommend this dealership enough. I w dealer in the State. They did so much for me. They went over and above my greatest expectations. I really cant recommend this dealership enough. I will be jeep owner for life just to come back to them. Jacckly the manager and Octavio internet sales really went to bat for me. Dont go anywhere else, please!!! More

Keir is really great to get service from. Really friendly and knowledgeable. And I don't just mean "knowledgeable " in a cliche way... He even told me the name of an obscure Jeep part that I thought was kind and knowledgeable. And I don't just mean "knowledgeable " in a cliche way... He even told me the name of an obscure Jeep part that I thought was kind of strange, he said it's called a "mucket." I come here all the way from Redondo Beach when I'm visiting nearby friends. And the showroom is the most comfy and nicest looking Jeep place to hang out in while waiting. More

We purchased a Jeep today off the internet advertisement. It was great to have a quick call back. Chris was attentive and informative. We appreciated the professionalism and none of the usual back and forth It was great to have a quick call back. Chris was attentive and informative. We appreciated the professionalism and none of the usual back and forth games car dealers are known for. More

I was in the market for buying a car for a week and looking at different models from different dealers. Although i was originally interested in buying used, i came across the Chrysler dealership in Tho looking at different models from different dealers. Although i was originally interested in buying used, i came across the Chrysler dealership in Thousand Oaks auto mall. I met with Brenton Laughlin (internet sales manager) and he was very knowledgeable and courteous. He never made me wait long and he worked hard on getting me the best deal and finding the right car. I later found out he had to get a vehicle trade between his dealership and one from over a hundred miles away and had it back within a day. That is real customer service and commitment. I got the car i wanted and it was a new car instead of a used one. I would absolutely recommend Brenton and this dealership to anyone that's ready for another car. More

I bought a Prius on 2/19/2012 from Shaver and it was a terrible experience. I worked with the Salesman, Darrel, and he was a nice guy and got us a pretty good deal on a used Prius we like. However, the fi terrible experience. I worked with the Salesman, Darrel, and he was a nice guy and got us a pretty good deal on a used Prius we like. However, the finance guy, Lorenzo, pushed us to sign without giving us time to review. The dealership hardly had any customers when we were there, but Lorenzo seemed to be in a hurry all the time and was definitely on personal calls a lot. Anyway, Lorenzo told us that Nitrofil and Vehicle Theft would come with the Prius. I asked Lorenzo why Shaver was so nice to their customers by giving them free Nitrofil and Vehicle Theft, Lorenso then told us that was the way Shaver did their business, Shaver was always nice to their customers. We trusted him and did not mind being rushed to sign all the paper and simply thought he wanted to go home early since it was Sunday. Now I know he had a reason, he did not want us to read the paper thoroughly. He knew I am 54 yrs old and needed time to read without my bifocals. He purposely did not want to give us time to read the paper. When I got home and started reading the final bill, I was charged $292 for the Vehicle Theft and $179 for Nitrofil (I specifically asked Lorenzo why they were free when we were there in his office, he said Shaver was being nice to their customers). I called Lorenzo from home, but the manager, John, said Lorenzo was busy. My wife and I drove back to Shaver the same day on 2/19/2012 just about 2 hours after we purchased the car (about 40 miles distance) and was hoping to talk to Lorenzo so we could cancel the two warranties we did not ask for before it was too late. John, the manager, stopped us at the lobby and told us that we should be happy with the deal even though we paid ~$500 extra on the warranties that we did not agree on. We requested to speak with Lorenzo, John said it was not necessary because the deal was too low and they have to charge us for the Nitrofil and Vehicle Theft to make up for their loss with or without our knowledge. He further said ALL Shaver customers have paid and will pay Nitrofil, did not matter if the customers were aware of these charges and did not matter if Shaver has misled them, what mattered was they signed the final bills. I was totally shocked by what he said. This whole conversation with John was taped. I may use it to support any legal actions that we may take. Don't buy from Shaver, if you do, don't listen to what they say or claim, read carefully how much they charge you on the final bill (item by item) before agreeing to buy. They may verbally mislead you and throw in some charges you may have never heard of. What a terrible experience!!!! Update: This is an update on the Prius I bought on 2/19/2012. When I was on my way home with the Prius on 2/19/2012, I noticed that the vinyle of the back door (passenger side) was damaged (I think it was caused by the safety belt buckle that got caught by the door, I did not see that when I test drove the car, it could have happened when Shaver washed the car right before I picked up the car). I immediately called Darrell up when I got home on 2/19/2012 and he said he was busy with a customer, he also told me to go to Service the next day and they would take care of it. I went back to Shaver the next day 2/20/2012 at 9:15 am (appointment was scheduled by the assistant manager, Keir) to get the loose spoiler fixed and put on 2 new hupcaps for the tires as stated on the due bill. I mentioned to Keir that the vinyl damage should be repaired too and Darrell ok'd it on the phone (not on the due bill since I did not notice it until after I picked up the car). I waited from 9:15 am to about 1:00 pm yesterday at the nearby McDonald's (2/20/2012), got a call from Keir. Keir told me on the phone that the spoiler was fixed (I inspected later and found out that it was not completely fixed, it is still loose). Keir also said the hupcaps are not available and I would have to come back the next day. I told Keir that he could mail them to me, I did not want to drive to Shaver 3 days in a roll, Keir said I should get them on or before this Friday thru mail (I am crossing my fingers and hoping I will get them by Friday). As far as the vinyl, Keir told me on the phone that Darrell said he did not authorize it. I then walked to Shaver from the nearby McDonald's to meet with Darrell. When Darrell saw me in front of Shaver, he told me to go away, he said Shaver was losing money on the deal, they would not do anything on the car. He was extremely rude and said he did not want to talk to me. He told me to talk to the manager. I then went inside the dealership and talked to the manager, Tyler (I believe that was his name). When I tried to explain to Tyler about the vinyl damage, he told me he was getting sick and tired of talking about the car I just purchased, and then he rudely continued: " Today is a very important day to me, I need to make money, I want you to leave my dealership immediately, if you don't leave, I will get help to get you out of my dealership". I walked out to Service to pick up my partially repaired Prius and leave. Wow, I got kicked out of the dealership. I waited about 4 hours, my spoiler was still loose, no hupcaps as promised, vinyl damage is still there, I was charged ~$500 on the warranties I did not ask for. They kept saying they lost money on the deal, why did they accept my offer if they would lose so much money on the deal? why didn't they wait for the next customer who could afford to pay Shaver more money? Why couldn't they honestly tell me Nitrofil and Auto Theft came with the Prius BUT AT A COST? More