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Shamaley Ford - Service Center

El Paso, TX

4.8
767 Reviews

767 Reviews of Shamaley Ford - Service Center

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December 08, 2023

Everything was done properly n professionally thanks to Jessica. She provided excellent customer service and went above and beyond to fix every issue I had . More

by rsandoval41509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Dec 12, 2023 -

Shamaley Ford responded

It sounds like Jessica provided exceptional service, going above and beyond to ensure all your concerns were addressed properly and professionally! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Quick and very efficient service Audry Herrera was great and let me know every step that my Explorer was going through More

by Mrosa307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audry,Herrera
Dec 09, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience at Shamaley Ford! Quick and efficient service, along with excellent communication from Audry, can truly make a difference when getting your vehicle serviced. Keeping you informed about each step of the process adds a lot of value to the service experience. We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Great service, I was informed of the work being done. Will use them again for any service I may need on my car. More

by jblobnersafe
Workmanship
Recommend Dealer
Yes
Employees Worked With
Eduardo
Dec 08, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Staff were polite efficient. Staff kept me informed of additional services needed. Staff were very quick at closing of services provided. Thank you!!! More

by Roy Atchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Dec 07, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an efficient and polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Great communication, fast service, will recommend them for any service on my Ford Bronco thank you! More

by dhannie1306@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 07, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a communicative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Great service, they got me a Uber to go pick up my car. Daniel Contreras was nice even though I was a little bit bothered that my car was going to be there for the day. He deserves a salary raise. More

by Gabbycastaneda19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contrera
Dec 06, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience with the service at Shamaley Ford! Providing an Uber service for you while your car was being worked on shows our commitment to customer convenience. Daniel's kindness and understanding, especially when you were concerned about the timeframe, made a difference for you. Your appreciation for his service and suggestion for a salary raise speaks volumes about the impact he made during your visit. Thank you for your business!

December 04, 2023

Great service! ! I appreciated all the direct contact and follow up while I was waiting from customer service rep Alexis. He was welcoming, friendly, helpful, and q More

by lme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Dec 06, 2023 -

Shamaley Ford responded

It's fantastic to hear about the great service you received from Alexis at Shamaley Ford! Having a customer service representative like Alexis who is welcoming, friendly, and genuinely helpful can truly make a difference. His dedication to ensuring a positive experience and valuing the relationship with customers highlights the dealership's commitment to excellent service. Thank you for your business!

December 03, 2023

I have had many dealings with this dealership over the years, and I have always been satisfied with the results. More

by DMERRI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Dec 05, 2023 -

Shamaley Ford responded

It's wonderful to hear that Shamaley Ford has consistently provided you with satisfying experiences over the years. Building that kind of trust and reliability with a dealership speaks volumes about our service quality and commitment to customer satisfaction. Thank you for your business!

November 28, 2023

Very helpful very polite people changed oil on my vehicle did all the inspections needed very satisfied with dealership More

by dreamer320ct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Nov 30, 2023 -

Shamaley Ford responded

It's wonderful to hear that your experience at Shamaley Ford was so positive! Having helpful and polite staff who take care of all the necessary inspections and maintenance can truly make a dealership stand out. Thank you for your business and kind words!

November 25, 2023

I love Shamaley because of the great service a very expedient personal and show very professional from the time I arrived till they notified me that the car was ready, thank you. More

by Fords is great
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe mena and company
Nov 29, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience at Shamaley Ford! Efficient and professional service from arrival to the notification of your car being ready indicates a high level of dedication and professionalism from the team. Thank you for your business!

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