Serra Toyota Lincolnwood

Bought our car here and also have it serviced here. Very professional and good work. Very professional and good work. More

The dealership was very helpful with any issues that my vehicle had and provided the best service. Also very nice and patient. vehicle had and provided the best service. Also very nice and patient. More

Good people at Toyota of Lincolnwood means very good customer service . Thank you for having good people who care for the customer. customer service . Thank you for having good people who care for the customer. More

Service writer was good and the oil change took as long as it normally does all good. as it normally does all good. More

Great and quick service. Everyone is happy to help. Love bringing my car to Toyota of Lincolnwood. Everyone is happy to help. Love bringing my car to Toyota of Lincolnwood. More

The dealership asked me multiple times to rate them. So keep in mind they literally asked for this. I went in for factory recommended maintenance -they held my car hostage for almost 3 hours but fail So keep in mind they literally asked for this. I went in for factory recommended maintenance -they held my car hostage for almost 3 hours but failed to do what they were supposed to. They did my oil change which was nice but they failed to inspect and top off my fluids- which I called afterwards to confirm that was part of the maintenance. 3 days after my appointment I get a low wiper fluid warning on my car - obviously it hasn’t been filled so who knows what else they missed or blatantly decided not to do in the 3 hours I sat and waited. The lady who confirmed that this was part of the package only respond was well what do you want to do? Do you want to bring it back? I told them while I was there for my maintenance that I had a recall on my car - they were going to order the parts - it took several attempts (all while asking my to leave a review for the original appointment) to confirm the parts had arrived and schedule the appointment. I have mentioned another issue that I have had with the car since I first purchased it and they confirmed it didn’t work and that was that. Problem dismissed. Meanwhile they want to offer me a free appraisal and contact me several times trying to get me to buy a new car from them. The text messages and e-mails you get asking how your appointment was and to give them feedback are a joke. I will be finding another place to service my vehicle after this. More

Amazing service and greats staff they're always polite and they are professional about the services. The staff always greets me when I arrive and they always say goodbye. and they are professional about the services. The staff always greets me when I arrive and they always say goodbye. More

Carlos Magana is very helpful and patient service advisor. He took time to explain in a very nice and friendly manner what my car needed for service. Carlos is a wonderful asset for the company. And advisor. He took time to explain in a very nice and friendly manner what my car needed for service. Carlos is a wonderful asset for the company. And thank you so much Toyota of Lincolnwood for not taking advantage of my so called innocent when it comes about cars every time my car need service. More

He listen very carefully and attended to my well. He Is good by giving detailed about my car. He Is good by giving detailed about my car. More

Christine in the service department is always efficient, professional and personable even when juggling multiple customers. Thanks for your dedication to customer service. professional and personable even when juggling multiple customers. Thanks for your dedication to customer service. More