Serra Honda Grandville

Helpful sales department as well as the finance department. Seamless process in the paperwork for trade in and delivery of my new HR-V department. Seamless process in the paperwork for trade in and delivery of my new HR-V More

Great reliable and friendly The service here is always top notch. Nice friendly faces very helpful top notch. Nice friendly faces very helpful More

Quick and easy, Dwain always does a good job keeping you updated and explaining everything updated and explaining everything More

Really impressed with Maranda’s work to find the hard to get color I wanted on the lot same day! get color I wanted on the lot same day! More

Extremely helpful Extremely helpful, respectful, and communicative. Addressed all questions I had in an informative way, clearly described, gave me options and respected my time and budget communicative. Addressed all questions I had in an informative way, clearly described, gave me options and respected my time and budget More

Did the diagnostic for my slide door. However, the dealership wanted $1,000 for repairs, and my local repair shop only charged me $350 for the repair. I am tired of being ripped off by de However, the dealership wanted $1,000 for repairs, and my local repair shop only charged me $350 for the repair. I am tired of being ripped off by dealerships More

Fast and thorough service with clear explanations and personable communication. I trust Dwain to ensure that my car receives the highest quality of service personable communication. I trust Dwain to ensure that my car receives the highest quality of service More

Warm, friendly, professional and very fast They are always ahead of schedule and communicate very well always ahead of schedule and communicate very well More

Very kind, explained things well Phil was very helpful explaining when to return for my next oil change before my 2nd free one expires explaining when to return for my next oil change before my 2nd free one expires More

I had my 105k service done. Had my oil changed and wiper blades replaced the week before. Same guy same dealership same appointment time. I had already scheduled with him I need Had my oil changed and wiper blades replaced the week before. Same guy same dealership same appointment time. I had already scheduled with him I needed a ride home and back. It was gonna take 8 hours. I had my car there by 8:25. He asks me if I need a ride. I'm like we already scheduled that. He said oh yeah. He says the shuttle will be along shortly. 50 minutes later I ask him about the shuttle. He said it should be here in 15. Then I end up riding around the state of Michigan with 3 other people and it took 55 minutes to get me home. Then I get my bill and I was charged again for oil and blades. I said we did that last week. He said oh yeah, my bad, good catch. Only got like $95 credit back. Even though the same service the week before cost $121. Think I was still charged for the labor. So just overall bad communication and attention to details. I don't mind waiting if I knew how long or even an idea. I could have had an uber pick me up. I'm straight up 44th st. Usually Cale is on point but missed big time on this go around. I get my Pilot serviced there exclusively More