Serra Acura Chevrolet Honda Subaru

Doug Chevrolet is now Serra Chevrolet...no change in service Stopped in on 12/1 to test drive a car for our 17 year old son. Found a 2014 Focus for 4995 as is. We took the car for a test drive and the transmissi Stopped in on 12/1 to test drive a car for our 17 year old son. Found a 2014 Focus for 4995 as is. We took the car for a test drive and the transmission was lurching and searching for a gear. Decided to pass. Sales woman Amy brought up a 12 Focus for us to drive...it was so disgusting inside there was no way we were going to drive it. I did re-visit the 14 Focus because it had a recall on the PCM for the Transmission and I thought maybe that would do the trick to correct the issue. I texted Amy that i would like to come back out with a code reader since she said they had no techs to test it. Didn't get a response for quite a while. She mentioned the techs could do it Monday. I texted a few times and not one response at all from her. This is the same place that blew up my phone/email and texts trying to get my business but now all of a sudden there is zero communication. Probably for the best seeing as how disgusting they keep their "as-is" vehicles. I fail to understand why a simple detail could not be performed instead of subjecting customers to a filthy nasty interior. The funniest line she mentioned was about the 12 Focus...claimed the customer babied it. No way in gods green earth that they babied it. Horrible looking inside and out. The tells me no way did they keep up with the maintenance of it. I can't really blame Amy other than lack of communication as management would be the one to set the atmosphere and protocol of how used vehicles are handled. Was my first time there and certainly my last time. "People Pleasin?" c'mon man...not anywhere close. More

Great experience Walked in and was greeted right away. My Salesman was courteous and professional who listened to all my wants. I drove away in a New truck. Walked in and was greeted right away. My Salesman was courteous and professional who listened to all my wants. I drove away in a New truck. More