Seekins Ford Lincoln
Fairbanks, AK
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109 Reviews of Seekins Ford Lincoln
I love Seekins! Sales, Service and Quick Lane are all customer-satisfaction oriented. I would highly recommend the dealership for purchase and service. Sales, Service and Quick Lane are all customer-satisfaction oriented. I would highly recommend the dealership for purchase and service. More
Seekins Ford was outstanding. From Sales to Financing, absolutely phenomenal customer service. This is the 5th vehicle I've purchased won't be the last. From Sales to Financing, absolutely phenomenal customer service. This is the 5th vehicle I've purchased won't be the last. More
I wasn't in the market for a new car, but an accident in my car forced the issue. The process was so smooth and everything was so smooth. Even the nice man in car rentals told me how easy it would be for my car forced the issue. The process was so smooth and everything was so smooth. Even the nice man in car rentals told me how easy it would be for me to get a rental, should I ever need it! The sales team was professional and caring, making sure I had the best experience possible. And I heard there was going to be a mobile system for oil changes! What a great idea! I feel confident that I chose the right dealership to buy my new car! More
I wouldn't recommend SEEKINs to my worst enemy. First I ordered a truck and when I went to pick it up it already had 50 miles on it. I was told they took it for gas.. nope gas was at less than a First I ordered a truck and when I went to pick it up it already had 50 miles on it. I was told they took it for gas.. nope gas was at less than a 1/4 (standard for shipping the vehicle). And then I was told it was because they detailed it.. nope it was still dirty from shipping. Then I was told that it's standard for new vehicles to have that. Then the vehicle I was trading in (a 2022 Ford F-250) the check engine light came on the weekend prior. I brought it to Seekins and was told that it needed a new engine and that it wasn't covered by warranty. They said that because we live in Alaska it is considered extreme conditions and the air filter needed changed out at 10000 miles. The owner's manual doesn't address this at all, and my truck only had 14,500 miles on it when I traded it in. When I looked at the air filter it was a little dirty but no gouges like you would think to cause engine damage. Buyer beware of this dealership. If we hadn't special ordered the other truck, we definitely would not have purchased from this dealer. And we will NOT be returning for any type of service. I will spend the extra money to drive to Anchorage to avoid this dealership/service center. Oh and if you need to dontact the service department good luck with getting someone on the phone. More
Service was abysmal when trying to resolve a warranty issue. Ignoring the fact that they are short staffed (because everyone is) the way they handled service when my appointment day finally arrived was u issue. Ignoring the fact that they are short staffed (because everyone is) the way they handled service when my appointment day finally arrived was unacceptable. I left after 4 hours of waiting without my vehicle being seen. I was told they had 7 technicians who were all a few hours behind on their work. No explanation was offered when I asked why they didn't start rescheduling clients as they fell 21-28 man-hours behind on work. I took time off for my appointment which was wasted due to this discourtesy and unprofessional management. And that was after a 3.5 month wait to be seen in the first place. More
Had a good experience in my escape purchase. Mr. Robles was knowledgeable about the vehicle and had both vehicles ready to be test driven and. Assessed by us. I did not find him very pushy. O Mr. Robles was knowledgeable about the vehicle and had both vehicles ready to be test driven and. Assessed by us. I did not find him very pushy. Our vehicle was detailed and ready for pick up the same day. More
Reserved the F150 lightning 2 years ago. When it finally got here, I asked for it to be worked on first out of the five cars delivered.Callwd two days later and it was ready. When it finally got here, I asked for it to be worked on first out of the five cars delivered.Callwd two days later and it was ready. More
Nick worked with me on the order and delivery of my new F450 XLT with absolute professionalism! The process of placing my order was straight forward and easy as could be over the phone and internet from Ko F450 XLT with absolute professionalism! The process of placing my order was straight forward and easy as could be over the phone and internet from Kodiak Island. Nick even set up an appointment with a local body shop to have a bedliner sprayed before I flew in. That shop did an Amazing job on my bedliner! I couldn't be happier with Seekins Ford Lincoln and plan to continue this relationship for All of my Ford purchases!! Lynn helped with the payment options and saw to it that everything financial was in order before I flew to Fairbanks! The detail crew even washed my truck twice because they wanted it to look it's best! It has been a genuine Delight and I for one will be telling all of my friends to buy at Seekins! I don't think enough Good could be said about the folks at Seekins!!! They really hit this one "Out-of-the-Park with the delivery of my Beautiful Ford F-450 XLT Dually!! More
We walked into Seekins showroom and there it was. 2022 Explorer Timberline. Gabe showed us this vehicle had everything we had been looking for. Gabe was knowledgeable, and easy to work with. Very p 2022 Explorer Timberline. Gabe showed us this vehicle had everything we had been looking for. Gabe was knowledgeable, and easy to work with. Very pleasant experience! More