Seattle MINI

Exceeded my expectations I put off car shopping as Exceeded my expectations I put off car shopping as long as I could—not only because of the expense but also because I find the pushy, manipulative Exceeded my expectations I put off car shopping as long as I could—not only because of the expense but also because I find the pushy, manipulative style of many car salesmen and their over-hyped sales pitches distasteful. It can feel like an adversarial experience. Also, as a single woman I’m not always treated as seriously or respectfully as I’d like in such situations—although even my men friends tell me that they find car shopping a stressful experience. So when I stepped into Seattle Mini, I was delighted to have a woman come forward to help me. Then I was pleasantly surprised by Kay McMillen’s straightforward, professional style and that she listened to my needs and made helpful, relevant suggestions. Who knew that car shopping could be an enjoyable experience?! Kay helped take the sting out of making such an expensive purchase. She even came in on her day off to show me my new car and go over its operating instructions. Kay also sent me a letter telling me that DealerRater would send me a survey and asking that if I rated her less than 10 (A+ score) in any area, to let her know what she could have done to deserve a 10. If that isn’t someone committed to customer service, I don’t know who is. P.S. I almost didn’t go to Seattle Mini after reading some very negative online reviews about them. So I asked Kay about those reviews. She told me that the service manager and salespeople, who customers complained about, are no longer with the company. More

Kay was great to work with. Always kept me informed of where we were in the process and where my car was. She let me go for quite a long test drive so I could get a really good feel of the car and there w where we were in the process and where my car was. She let me go for quite a long test drive so I could get a really good feel of the car and there was no feeling of pressure to get back any sooner than we did. And on the day of sale she was incredibly helpful and seemed almost as excited as I was for my new car. She was there through the whole process and never made me feel rushed. More

I pretty much knew what I wanted when I walked in, but David was great - didn't try to sell me on stuff I didn't need, but helped me with the details I wasn't sure of. Mine had to be ordered, he kept in t David was great - didn't try to sell me on stuff I didn't need, but helped me with the details I wasn't sure of. Mine had to be ordered, he kept in touch with me while we waited for the car and even came in on his day off to deliver the car to me once it arrived. Everyone at the dealership has been helpful and friendly - I would definitely recommend this dealership to anyone getting a Mini. Plus the car is fantastic. More

I went to Seattle Mini early this year looking to buy a car. I hadn't decided what kind of car I wanted yet and had visited a few dealerships before stopping there. When I pulled into the parking lot, I wa car. I hadn't decided what kind of car I wanted yet and had visited a few dealerships before stopping there. When I pulled into the parking lot, I wasn't immediately hounded my a random salesman like at most dealerships. Instead I was allowed to peruse the used cars and when I ventured inside was greeted politely by the woman at the front desk. After checking out the new cars in the showroom, I was approached by Jay. He was very polite and didn't make me feel pressured or pushed at all. After driving a few cars, I decided I absolutely loved Minis and had to have one. I picked my car and, after doing some negotiations, went into the office to deal with financing. Damon was my paperwork guru - a very friendly and hilarious man. The whole process didn't take very much time at all and my car was ready and waiting for me. I had an extremely pleasant buying experience at Seattle Mini and would absolutely recommend them to anyone! More

I just bought my new MINI from Kay and I'm thrilled. Ordering the car was painless, the updates that I received from her were exceptional, and I was thrilled with the car when it arrived. I had a fanta Ordering the car was painless, the updates that I received from her were exceptional, and I was thrilled with the car when it arrived. I had a fantastic experience and would highly recommend Kay McMillen at Seattle MINI. More

FLAWLESS! I have never had such an amazing experience purchasing a car! David wolf was there to support our needs and never tried to pusg anything that was not nesseary to our wants out of our new mini! purchasing a car! David wolf was there to support our needs and never tried to pusg anything that was not nesseary to our wants out of our new mini! More

Found car on web-site. (Very useful). Made appointment. Sales person knowledgeable; spent extra time instructing customers. Showroom classy (big impact). Follow-up customer service impeccable. Love our Sales person knowledgeable; spent extra time instructing customers. Showroom classy (big impact). Follow-up customer service impeccable. Love our MINI. More