Chrysler Dodge Jeep Ram of Seattle - Service Center

This is my second review since I didn’t realize that this was the only space I was able to write comments. Seattle jeep was great. My grand Cherokee 4xe has now has 2 catastrophic suspension failures whi was the only space I was able to write comments. Seattle jeep was great. My grand Cherokee 4xe has now has 2 catastrophic suspension failures while driving on road under 10k miles. I have asked both Noah and my customer service agent with Jeep to help me find an answer as to why this is happening and if it has been addressed. I have also spoken to another 4xe owner on forums who has had his front stabilizer link fail twice as well. This is a serious safety issue and we deserve an explanation as to why this is happeneing an if our vehicles are safe to drive. Noah said it is a known issue yet there is no recall. He says the part has been updated but Jeep corporate is unwilling to provide any info as to why it has been updated. If the part has been strengthened then why are we not proactively adding a strengthened bolt to my front suspension? If it hasn’t been strengthened then why not and what is the issue that is causing this? Regardless my car has been out of service for 68 cumulative days because of this. My customer service agent has been unhelpful with getting me a suitable loaner car. I bought a grand Cherokee trailhawk and I’m sick of driving a compass when I thought a grand Cherokee. If an explanation can’t be provided to me I will be pursuing a lemon law buyback as this car clearly qualifies. More

Very smooth process. Noah communicated well and explained the additional service needed and offered to schedule that service. Noah communicated well and explained the additional service needed and offered to schedule that service. More

Service was fast and easy. I knew that my Jeep was in good hands and everyone was experienced and thorough. I will definitely be coming back for all my scheduled maintenance. I knew that my Jeep was in good hands and everyone was experienced and thorough. I will definitely be coming back for all my scheduled maintenance. More

Well, I went in just to have my headlight lamps replaced (I supplied the lamps). Should not have taken more than a half hour, hour at the very most. I was there for 4 hours. There was a recall on my car (I supplied the lamps). Should not have taken more than a half hour, hour at the very most. I was there for 4 hours. There was a recall on my car and the part had come in so they just decided to do the recall. If I had known they were going to do that I would have come back at another time and had my wife pick me up so I wouldnt have had to sit around the dealership for 4 hours. But Eliza was very nice and knowledgeable and handled the situation very nicely and professionsly. I give her and the service 5 stars in spite of that one little issue. More

Took care of my car issue and in a timely manner. Definitely will return in the future. Definitely will return in the future. More

5 stars service from Noah and team! Had multiple issues with jeep, they diagnose and repair the same day! Thank you Had multiple issues with jeep, they diagnose and repair the same day! Thank you More

Noah and service do a wonderful job. My last oil change determined the need for balancing and found a small oil leak. Both are scheduled to be fixed. My last oil change determined the need for balancing and found a small oil leak. Both are scheduled to be fixed. More

very kind and through. she kept me updated consistently and made sure my needs and concerns were treated with care. she kept me updated consistently and made sure my needs and concerns were treated with care. More

Great service even though took 3 hours for oil change but appreciate they saw a problem with the filter and got a new one to install so the job was done right, much gratitude! appreciate they saw a problem with the filter and got a new one to install so the job was done right, much gratitude! More

Availability to get your car in quickly, amazing team, this is by far the best dodge dealership in Seattle! Thank you all! this is by far the best dodge dealership in Seattle! Thank you all! More