Scott Honda of West Chester - Service Center

I went to get an oil change and to see what was wrong with my windshield fluid. The woman I had was not very clear on the charges. She told me a price and then wasn’t clear on what this included. Within with my windshield fluid. The woman I had was not very clear on the charges. She told me a price and then wasn’t clear on what this included. Within 3 minutes of me getting the quote for the part I needed I asked her not to do the service as she said they were charging me $500 for labor and a part (a part which was $45) and I asked to not have it done there. She said it was already being done, not her fault but frustrating. Then I am told my car is done yet I waited over 20 minutes until it was actually done. During this time I was told my full price which was different then what I was quoted earlier. The lack of communication was appalling. Chris, a gentleman who was not assigned to me cause the confusion and frustration and immediately helped. If I were to ever go back I would make sure I went to him to ensure my situation was handled properly and communication was done clearly. Very disappointed but glad it worked out in the end. More

Secure care polite efficient Jon was very cordial at his position satisfied customer for many years position satisfied customer for many years More

The service is always honest, quick and with a smile, highly recommended!! One of best service centers around highly recommended!! One of best service centers around More

Amazing service! The whole staff is fantastic from start to finish! I’ll never go any where else! The whole staff is fantastic from start to finish! I’ll never go any where else! More

Yesterday, I had a very negative experience with Scott Honda's express service. Afterwards, it took a long time and several phone calls to get in touch with a service manager, but John Rooney did finally Honda's express service. Afterwards, it took a long time and several phone calls to get in touch with a service manager, but John Rooney did finally call me back the following day. I explained the situation to him, and I asked him how we could make the situation right. I did not feel like he heard my concerns whatsoever, and in fact he became defensive and accused me of trying to get a free service, which I absolutely was not asking for. I am a 20+ year customer of Scott Honda. I have purchased 4 cars from the dealership, and have only ever had my cars dealer-serviced at Scott. People sometimes questioned why I would still have my older cars serviced at the dealership, and I would always say that I have a great relationship with Scott Honda, and that means a lot to me. Throughout our 20 year history, I have NEVER had an issue with sales or service, and this was the first time I had to speak with a manager. I was very taken aback by Mr. Rooney's inability to listen and defensive demeanor, but mostly, I feel very sad that Scott Honda does not seem to care about their relationship with me, as a customer, as much as I thought they did. I am afraid that the integrity of this dealership has changed over the years, and not for the better. More

Appreciate the professionalism the service team provided and the explanation of the work rendered at check out. and the explanation of the work rendered at check out. More

I always found the dealership good to do business with and the service is always great. Joe Koczur and the service is always great. Joe Koczur More

Great service and knowledge. Quick service and respect of customer. Will come back here again. Quick service and respect of customer. Will come back here again. More

Prompt, thorough, and courteous service from Ty and the other service managers. That's why I have been a Scott customer for 18 years. other service managers. That's why I have been a Scott customer for 18 years. More

Alway great service! Kept me informed of everything that was being done. The service rep was great! Kept me informed of everything that was being done. The service rep was great! More