Scott Clark Nissan - Service Center

Gentlemen: I would like to take a minute or two to tell Gentlemen: I would like to take a minute or two to tell of my experience with Scott Clark Nissan last month. Please forgive the delay in making thes Gentlemen: I would like to take a minute or two to tell of my experience with Scott Clark Nissan last month. Please forgive the delay in making these comments as the Holidays and my health made my response later than I would have liked. The issue started sometime late in November of 2013. I talked to Mr. Alfred Zambrano, Service Writer at Scott Clark Nissan, 9215 South Blvd., Charlotte, NC. My wife and I have worked with Mr. Zambrano since we got the Nissan. He has always – always treated my wife and I with the utmost of friendliness and professional attention to our requests. In addition, my health is very poor and I will need some help in the future to make sure that the car maintenance is taken care of. I discussed this with Mr. Zambrano and I am very confident that he will insure that this request will be accomplished. I had the idea of installing after market front seat warmers in my wife’s 2010 Nissan Altama as a Christmas present. Mr. Zambrano and I agreed that December 23rd would be a good time for his installers and me to make this happen. I wrote a check at that time to Nissan and everything was set up. I made some lame excuses to my wife about getting the car serviced so that I could get the car in for the installation. I got to Nissan about 9:30am on the 23rd. At that time Mr. Zambrano was not available but another Service Writer met us and said that Mr. Zambrano had discussed our arrangement with him. Everything looked good! However, my wife asked the Service Writer how long it would take to get the service done. The Service Writer started by saying the after market installers were ready to take the seats out so it wouldn’t take long. Well, my wife told him that there was absolutely nothing wrong with the seats! This let the cat out of the bag – there went my Christmas surprise. However, this Service Writer did not know of the surprise. We left the car there and went on with our other errands. We picked up the car later that afternoon, drove straight home and parked it for four or five days. When I got back in the car I smelled cigarettes. Neither my wife nor I smoke. That’s when I found a cigarette butt on the passenger side in the front. I also realized that my garage door opener was missing and I really didn’t think that the seats were heating. At this time I was not too happy! So, we took the car back. I then talked to Mr. Zambrano. He stated that he was very sorry about the failed surprise, he would have the car completely detailed inside and out, he would get the seats checked and would replace the garage door opener if it could not be found. What more could I ask?? Mr. Zambrano asked when it would be convenient for me to leave the car with him for a day and offered a Nissan car during that time. I had my car so the Nissan car would not be necessary. At about noon I called Mr. Zambrano stating that I had found the garage opener and also apologized! My fault. Later in the afternoon I went to pick up the car. This is where we get into the purpose of these comments. Mr. Zambrano thanked me for letting him know about the opener. Then the car was brought out. Just as Mr. Zambrano said, the car was Clean – inside and out! He had the seats checked and adjusted according to specs. The Mr. Zambrano said that he had something for me. That something was the check that I had given him back in November, it was torn into four pieces! What a great surprise! I want you to know how much I appreciate the effort Mr. Zambrano made on my behalf. His friendliness, courtesy and professionalism will insure that we have all our maintenance done at Scott Clark Nissan. We will also go to Scott Clark Nissan first when we starting looking for a new car. Andy Anderson 1547 Brook Drive Fort Mill, SC 29708 More

NO RESPETAN LOS TERMINOS VERVALES DE GARANTIA Y JUEGAN CON LA GENTE CON ASENTO (LATINO) CUANDO TRATAN DE VENDER SUS VEICULOS NOS MIRAN COMO AMERICANOS PERO EN CUANTO SALES CON UNA COMPRA YA AL DIA SIGUIEN CON LA GENTE CON ASENTO (LATINO) CUANDO TRATAN DE VENDER SUS VEICULOS NOS MIRAN COMO AMERICANOS PERO EN CUANTO SALES CON UNA COMPRA YA AL DIA SIGUIENTE VUELVES A SER EL LATINO DEFINITIVAMENTE NO LOS RECOMIENDO Y ESO QUE SOY COMPRADOR DE 4 NISSAN VEICULOS PERO NO MAS CON ELLOS More

This is the way a service department should be run. Very professional from start to finish, and I will be coming back again. Bill Fortner professional from start to finish, and I will be coming back again. Bill Fortner More

My Senior Parents and i visited Scott Clark on 11/17/2013 per the request of one of the dealerships sells associates. The reason for the visit was to sell my Father's 2011 Dodge Challenger which one of the s per the request of one of the dealerships sells associates. The reason for the visit was to sell my Father's 2011 Dodge Challenger which one of the sells associates viewed on craigslist where it was listed. After arriving to (Scott Clark) Charlotte for a 9:00 am appointment we were told that the dealership didn't open until 12:00 pm leaving us no choice but to wait since we traveled 2.5 hrs that morning to get there. Our experience only got worst when we met Mr. Jacques Deadwiley!! After attempting to conduct business we found him to be rude, pushy, unfriendly, and impatient when dealing with my 78 year old dad and never offered an apology nor did he show concern after finding out we had been waiting 3 hours to speak with someone. My mom was so upset that she didn't say much on our journey home except that she would never go to that dealership ever again!!!! I know good customer service when i see it and not all of the people we met that day were rude, in fact most were nice and friendly, with the exception of Jaques Deadwiley. More