Scott Clark Nissan - Service Center

This is the way a service department should be run. Very professional from start to finish, and I will be coming back again. Bill Fortner professional from start to finish, and I will be coming back again. Bill Fortner More

My Senior Parents and i visited Scott Clark on 11/17/2013 per the request of one of the dealerships sells associates. The reason for the visit was to sell my Father's 2011 Dodge Challenger which one of the s per the request of one of the dealerships sells associates. The reason for the visit was to sell my Father's 2011 Dodge Challenger which one of the sells associates viewed on craigslist where it was listed. After arriving to (Scott Clark) Charlotte for a 9:00 am appointment we were told that the dealership didn't open until 12:00 pm leaving us no choice but to wait since we traveled 2.5 hrs that morning to get there. Our experience only got worst when we met Mr. Jacques Deadwiley!! After attempting to conduct business we found him to be rude, pushy, unfriendly, and impatient when dealing with my 78 year old dad and never offered an apology nor did he show concern after finding out we had been waiting 3 hours to speak with someone. My mom was so upset that she didn't say much on our journey home except that she would never go to that dealership ever again!!!! I know good customer service when i see it and not all of the people we met that day were rude, in fact most were nice and friendly, with the exception of Jaques Deadwiley. More