Schomp Hyundai - Service Center

In late September, I took my vehicle to Schomp Hyundai, as the engine light and 4 wheel drive light came on. The 4 wheel light went off, but the engine light remained. I advised Schomp of both issues. I al as the engine light and 4 wheel drive light came on. The 4 wheel light went off, but the engine light remained. I advised Schomp of both issues. I also asked if they could check the air conditioner for freon levels, as it wasn't dispersing cool air. I received a call from Schomp advising their diagnostics showed a code indicating the catalytic converter should be replaced, along with minor issues such as filters, etc. I had just gotten new brakes and new all season tires (elsewhere) and those issues did not come up on the diagnostics, nor did an issue with the AWD. Finally, I was advised they did not check the air conditioner (?). I paid for parts to have the catalytic converter replaced (approx $1700+), and would bring the car back after the parts had come in. At this point, neither the engine light, or the 4WD light was coming on. On October 23, 2024, I headed to Schomp for the work to be completed. At this time, after a few weeks, the engine light came back on again, as well as the 4WD light. When I dropped it off, I advised the Hyundai that these lights were on again, and asked if they could do a complete check of the sensors, as the vehicle, which I regularly maintain, was driving exceptionally well. Yesterday, on October 25, 2024, I picked up the vehicle around noon. When Schomp released the vehicle to me, after I paid a total of $2560+, the 4WD light was still on. I advised them of this, and they ran a diagnostics advising now the 4WD needed to be replaced, and that would be an additional $1000+. I was advised by Hyundai that it was only necessary to replace the 4WD if I was bothered by the light(?). Upon starting my vehicle, the 4WD light was off, and has not come on. Car still driving very well. This morning, driving in, I turned on heat, and now air conditioner light will not go off, nor does the AC emit cool air. Serious issues with Schomp and their practices, and will be taking my car elsewhere. More

Dont bother purchasing the one protect windshield insurance from Schomp. Trying to get my windshield replaced under that protection plan was an absolute nightmare. I had taken in my Hyundai to hav insurance from Schomp. Trying to get my windshield replaced under that protection plan was an absolute nightmare. I had taken in my Hyundai to have the charging port diagnosed because I was having issues with it. They gave me a loaner vehicle to use while I left it in the shop for three days so they could do that and replace the windshield. Then at the end of the day on a Thursday I got a text that they didn't replace it because they were missing a bracket that they had to order from Canada. I then tried to schedule a time to take it in for the replacement that would not require being without a vehicle all day so that I could make it to work. I was told that the glass guy only shows up on Thursdays and they never know what time he will arrive so I would just have to leave my car there all day. I asked about getting a loaner and was told that since it was not a Hyundai warranty repair visit they could not authorize a loaner. Sounding ridiculous? It gets better. Dropped off my car at 8am this past week. Had not heard anything by 11am so I asked if there had been any progress or if there is an ETA of when my car would be done so I could pick it up and try to get to work for the last half of the day. I got a response of "I dont have an exact eta but it will be done by the end of the day". I then text again around 2pm to see about getting back to the dealership in time to take it home so I would have a vehicle for work on Friday. I got a response saying the glass guy still had not shown up, but he should be there in a few minutes. Around 2:30pm I got notification that my car doors had been left unlocked. This would indicate that the work had started. I got an uber back to the dealership which is an hour from my house across town. I arrived around 4:15pm and went to the service desk to ask if my car was done. I was told not yet.. so I said ok I will be in the waiting area. Around 4:53pm I asked again if my car was done and was told verbatim, "Not sure, still waiting". I sat in the waiting area again.. they close at 6pm so when it was close to 5:45pm I checked for the location of my car. It looked like it was parked behind the service center which is where they put the cars when they are done working on them. I walked the counter again and asked if it was done. I was told "Nope, still waiting". I said you are closing in 5 minutes arent you? I need it back before I leave today. He then got up and said he would check with the foreman. Then he comes back with my key and goes oh its been done sorry not sure for how long. I get in my car after it gets pulled around and its super hot in the cabin which means its been out in the sun for a long duration of time. It was most likely already done when I first arrived at the dealership. Nightmare. You guys should figure this out. I feel like you dont care at all about me as a consumer after I purchased a vehicle at your dealership earlier this year. More

Service department is horrible. I don’t believe they even really do a diagnostic I think they find the most expensive thing wrong that they know is not covered under warranty and “a I don’t believe they even really do a diagnostic I think they find the most expensive thing wrong that they know is not covered under warranty and “advised you what is wrong” no video pictures or nothing just suppose to trust them. Was told we always do videos I said I didn’t get one then it was oh we’re having problems uploading them yeah right there liars and I won’t trust my vehicle with them at all worth the drive to other service departments. More

Boe went out of his way to listen to my concerns and provide me with the best service possible. He answered all of my questions and followed up with me to make sure I had everything I needed. provide me with the best service possible. He answered all of my questions and followed up with me to make sure I had everything I needed. More