Schaumburg Lincoln

What started as a great experience turned terrible real fast. Bought a vehicle from them and it was supposed to have LoJack installed (part of a $2000 option) and after requesting the code to activate it f fast. Bought a vehicle from them and it was supposed to have LoJack installed (part of a $2000 option) and after requesting the code to activate it for days it didn’t work. Took 2hrs at the dealer for them to “plug some cords in that probably came lose” (so I was told, I don’t think it was ever installed). Then there is the issues with the rear brakes…from the day I pulled off the lot the brakes squeaked and squealed. Notified the dealer and was told they would check it the day they fixed the LoJack. The service guy told me that they got the ok from the big bosses to replace the brakes if they needed it bc they wanted to “make it right” they tried telling me that the rotors and pads were fine and they just “cleaned them up” and they had a little glaze on them it should fix the issues. Well it didn’t, back to the dealer again and after another 2hrs I was told this time it was forsure fixed, that they resurfaced the rotors and took the glaze off again…(I’m sensing a trend with the glaze bs). After this the brakes STILL squeak and squeal, and grind… after contacting them yet again about this issue asking to speak with anyone in charge I was told someone would be contacting me and no one has…I warn anyone about dealing with this dealership, even after being told they got the ok to replace the brakes on my very first trip they have refused to do anything about it… More

Great place the sales personnel are very good this is my #7 car that I get from Lincoln Schaumburg #7 car that I get from Lincoln Schaumburg More

Jeff and TJ were great to work with! They helped us a lot with the car and getting the deal we wanted! They helped us a lot with the car and getting the deal we wanted! More

Very good experience. Had one minor issue, but service dept took care of it. Thanks Had one minor issue, but service dept took care of it. Thanks More

I was In and out in record time despite the interruption by the Schaumburg Fire Department. by the Schaumburg Fire Department. More

I’ve been trying to figure out my mirror issue for the past two years. past two years. More

They are super nice and work with you to get the car you want. Definitely recommend! want. Definitely recommend! More

Vince in service department is excellent and has excellent customer service skills cares about the customers!! excellent customer service skills cares about the customers!! More

The dealership was clean and comfortable. The staff was extremely courteous, helpful and accommodating. Appreciated the timely updates. The staff was extremely courteous, helpful and accommodating. Appreciated the timely updates. More