Schaumburg Honda Automobiles

Purchasing our vehicle was a very pleasant experience. We will definitely recommend this dealership to our family and friends. The customer service was exceptional and our salesman, Jim Martinez, was won We will definitely recommend this dealership to our family and friends. The customer service was exceptional and our salesman, Jim Martinez, was wonderful!!!! More

I was way under miles on my 2010 Accord lease & saw some Honda incentives on a 2011 so I decided to look into trading & leasing a new (better) Accord. Not many Honda dealers had Accord Coupes & eve some Honda incentives on a 2011 so I decided to look into trading & leasing a new (better) Accord. Not many Honda dealers had Accord Coupes & even fewer had the V6 option I wanted so I started working with the dealers I had heard of - McGrath (who'd I'd purchased *2* cars from in the last *15 months*) & Schaumburg (who I'd heard of but never dealt with). The negotiation process was pleasant enough with both - Schaumburg taking the edge because of their new online negotiation tool/process (as opposed to McGraths reluctance to leave the old style 'force em to come in & beat em up' method) but the biggest difference was price/trust. Schaumburg had a better deal and was willing to agree to the deal before I came in (it was a bit of a drive). So they got my business this time, and most assuredly will the next times as well. I cannot for the life of me understand why McGrath would let a repeat customer leave their franchise and go to another because of their unwillingness to get closer to invoice & make a few bucks less... Oh well. I pickup the car tonight & will update this review if anything strange happens - but based on Mike & Jim's great service so far, I highly doubt it. Schaumburg Honda is the new place I'll send anyone who asks! More

I've always liked this dealership. Their service department is the best you'll find anywhere, but I've never bought a car there until now. While I don't have the same level of trust with the new ca department is the best you'll find anywhere, but I've never bought a car there until now. While I don't have the same level of trust with the new car department as the service department, overall this was a good buying experience. I purchased a Civic hybrid and I had to pay sticker price. When they tell you there are very few cars available (especially hybrids, which come from Japan), they're not lying. So as consumers, right now, we have absolutely no leverage. However, there were some really nice things about the buying experience. They clearly itemized everything I would be charged for at the beginning and we both signed onto it. There were no confusing scrawls on a piece of paper and surprises later. All of the additional charges that came (such as the document fees), I had been made aware of. They did add mud guards to my car, but when they saw that I had not asked for these, they gave them to me free. I'm not sure if other dealerships do this, but the car also came with a full tank of gas, a nice little extra that I didn't expect. They also worked it out to get me the car when it came in, even though my main salesman had the day off. They are indeed aggressive in selling the extended warranty--obviously there must be a huge profit margin involved. I confess that I did buy it after they reduced the price a bit. I'm not sure if I did the right thing or not. If I get hassled about canceling my warranty if I don't get work done (Another reviewer complained of this.), I will be very irritated. This was my fifth Honda and the buying experience overall ranks as one of the two best. More

Jim Martinez was the best car salesman I have ever worked with. I never thought that I would enjoy buying a car, but with Jim, I did. He was honest, courteous and extremely helpful. He returned all of my with. I never thought that I would enjoy buying a car, but with Jim, I did. He was honest, courteous and extremely helpful. He returned all of my calls and emails. He followed up after I purchased the car regarding things that were not even in his department. I can't say enough about him. Thanks Jim. You were great! More

I bought a new CRV from Jim Martinez at Schaumburg Honda on 06/06/11. I came here because of other dealerrater.com positive reviews, and I'm glad I did. Martinez was great to work with ! I live in McHenry on 06/06/11. I came here because of other dealerrater.com positive reviews, and I'm glad I did. Martinez was great to work with ! I live in McHenry County and BIPASSED the Honda in Crystal Lake because of the worst car buying experience ever there (about 10 years ago when it was Crystal Lake Honda)(it almost got dangerous)(for the salesman). I told Martinez what I was looking for and that I did not want any trickery. This car was for my wife and we agreed that if we felt like we were getting hosed we were leaving. Martinez said he understood our concerns, was polite and friendly throughout, explained the cars features, was honest and fair with the pricing, and made the car buying experience....pretty good. Next, we spoke with Matt Ashford in financing, who was friendly and we got a good financing rate. I had a GOOD experience here and would recommend Jim Martinez, Matt Ashford and Schaumburg Honda to others. More

While unusual for a car dealership, there was no pressure during the sales process, a lot of good information was provided, and the transaction was executed in a very efficient manner. Our sales person was k during the sales process, a lot of good information was provided, and the transaction was executed in a very efficient manner. Our sales person was knowledgeable and low key. The Finance Manager, in addition to being good at his job, offered up some great advice. More

Mike Lis was a dream to work with. I was in a difficult situation because I was purchasing my Honda long distance during the final days of the 0.9% financing deal. On the evening that I called, I was stre situation because I was purchasing my Honda long distance during the final days of the 0.9% financing deal. On the evening that I called, I was stressed out, but Mike remained hopeful. He immediately got to work on a price-match for me (I had a quote from another dealership). As the deal began to take shape over the next couple of days, Mike made himself available (even at inconvenient hours), patiently answered all of my questions (I am a first-time buyer) and offered creative approaches to solving any dilemma that arose. Where time and distance were obstacles, he sent paperwork next-day; where getting the car in the color that I wanted required frustrating negotiations and "waiting it out," he did just that. There were a few important hiccups in the process but those were quickly noted and resolved. In my opinion, Mike went beyond the call of duty. He seemed to genuinely care about my purchasing experience. In an industry infamous for quick-talk and padded prices, to me, Mike was a breath of fresh air. He did his best to make me feel like my satisfaction was his top priority, not just getting a car off the lot. For that kindness, I am grateful, and I hope he is rewarded well for his excellent service. Thanks, Mike! Sincerely, The owner of a new Royal Blue Pearl 2011 Honda Accord LX More

We had a wonderful experience purchasing our new 2011 Honda Odyssey EX-L with Michael Lis at Schaumburg Honda. We were originally working with McGrath Honda in Elgin. We were drawn to them by their l Honda Odyssey EX-L with Michael Lis at Schaumburg Honda. We were originally working with McGrath Honda in Elgin. We were drawn to them by their location and impressive new dealership. The salesman was nice, but I never felt comfortable working with the sales manager. We found in the end that they were not honest with us and tried to sell us a "new" van with 500 miles on it, instead of the promised 11 miles, from another McGrath location in the city. Not to mention, they tried to sell us on a cheap rear entertainment unit and were overcharging us. We knew something wasn't quite right when they wouldn't provide the name and model number of the DVD unit. Once this became clear to us that they were trying to pull a fast one, I immediately called Mike to set up a time to look at the vans that he had available. He was very accommodating of our crazy schedule. I was able to see 2 vans that were in the color that I was interested in and test drive them both. I was very happy that I was able to receive the price for the van that was exactly what I had researched on-line. Even though my husband couldn't join me, I didn't feel well, and had two little boys in tow, I was able to get through the process without having to go back and forth on price between Mike and a sales manager. Needless to say, if I couldn't get the van purchased that night, we would have put off our car buying purchase for a least a couple of weeks if not longer. Who knew that car buying could be so easy! We were so happy to be able to pick up our new Odyssey yesterday and again, Mike was more than willing to work around our schedule (on short notice) and get us in and out in less than 30 minutes. We were so excited to be able to surprise our two boys in the pick-up lane at school today with a new van! That isn't something that you get to do everyday, especially when you keep your vans for 10 years! Even though we weren't able to stay and learn all about the van and its features, Mike offered for us to come back anytime for "our lesson". For me, half the fun is figuring it out myself. This is our second purchase at Schaumburg Honda and our 5th Honda. We will be coming back to Schaumburg Honda for our next Honda purchase and hope that Mike will be there to help us. They are doing things right! I'll be sending everyone I know their way! If you want a no hassle, no haggle car buying experience, Mike Lis is the guy for you. I just wish I would have started the process with him in the 1st place, but then again, I probably wouldn't have appreciated it so much. More

Timely Service completion Dropped off vehicle @ SCH Timely Service completion Dropped off vehicle @ SCH honda @ 7am and asked for 9am delivery back. There were 10 cars ahead and inspite of that Veto Timely Service completion Dropped off vehicle @ SCH honda @ 7am and asked for 9am delivery back. There were 10 cars ahead and inspite of that Veto ensured my car was ready by 9am. My replacement car was available as promised. Car was washed and ready for pickup as promised. Very good service More

- Up-sold a car that you cannot afford - Was not - Up-sold a car that you cannot afford - Was not upfront that the car you are looking for is not available - Added an unnecessary accessory be - Up-sold a car that you cannot afford - Was not upfront that the car you are looking for is not available - Added an unnecessary accessory because it just 'comes with the car' in-spite of me clearly stating i don't need it - Added couple of accessories with twice the price and did not show the real price - Used Japan disaster as a car shortage crisis to sell - The Finance side was unbearable - he will push the extended warranty !! - Arrange for your financing. Immense pressure to take their financing!!! Also - Took the brand new car with just 400 miles (7 days old) in with 'check airbag system' light on -- supposedly a wire was not plugged in well under the passenger seat -- hope it is fixed and gone for ever. The service manager who dealt with us was a good guy! More