Schaumburg Honda Automobiles

Working with Schaumburg Honda was a terrible experience. I called and talked with them about the vehicle I wanted to purchase. I was going to drive 4 hours and pay cash for the vechicle. We settled on a pri I called and talked with them about the vehicle I wanted to purchase. I was going to drive 4 hours and pay cash for the vechicle. We settled on a price for the vehicle and I was all set to go. The next day I was told that the vehicle was "no longer available due to reconditioning needs" and that the car would be going to auction. When I asked questions about why or what was wrong with it. I kept getting "this car is just no longer available". No communication. I ended up finding a car at a much better dealership with great customer service. Then the same day I WAS going to go buy the car at Schaumburg, they sent me an email that the car is available, but that they raised the price. This place is a joke and can't be trusted. I wouldn't send my worst enemy to buy a car from these people! More

Mr. Contreras went above and beyond to help me with my Honda Odyssey rear wiper! Thank you for being great!!!! Honda Odyssey rear wiper! Thank you for being great!!!! More

Friendly, fast. Pretty patient. The vehicle is very nice. Our salesman, Christian, was very nice on knowledgeable on Ridgelines. I was led to believe that as a pri Pretty patient. The vehicle is very nice. Our salesman, Christian, was very nice on knowledgeable on Ridgelines. I was led to believe that as a prior lease vehicle the former lease was required to bring vehicle to dealership for service. I also was told that detailed service records would not be available until the next business day but I was given a Carfax with no service records prior to 16,000 miles. I should have waited. The next week I was told there were no other service records. I would not have pursued the purchase had I known that. Schaumburg Honda did offer a free oil change but my local Honda dealership, Napleton, also offered me a free oil change and tire rotation so I went there instead. I am also still waiting to hear from American Honda finance to be able to set up the account and payment arrangements. I think this review sounds more negative than I feel. There is really only those two issues but to be fair, I would have passed on this vehicle if I had known it had not received the proper service while it was leased. More

Purchasing was fast, easy, and hassle free. The most time spent was dealing with financing. And that was not too bad either. The most time spent was dealing with financing. And that was not too bad either. More

My experience was pleasant while purchasing, but became frustrating once I brought my car home. frustrating once I brought my car home. More

Amazing attention went in for service with Mike for the first time ever was quick and efficient ! Place is immaculate first time ever was quick and efficient ! Place is immaculate More

I did end up buying bc a lot of car varieties but poor experience with sales n finance teams, eg post-sale emails go unanswered. Will not recommend, will not return to this dealer. experience with sales n finance teams, eg post-sale emails go unanswered. Will not recommend, will not return to this dealer. More

Not truth worthy. Dealership never installed recovR and waiting on my refund of $799 plus tax. It’s been a month. Dealership never installed recovR and waiting on my refund of $799 plus tax. It’s been a month. More

The staff are very friendly and helpful! This is a great location with a large selection of vehicles! This is a great location with a large selection of vehicles! More

I had a very nice experience purchasing my new car. Everyone was helpful and explained next step. The new building was very well planned out. Everyone was helpful and explained next step. The new building was very well planned out. More