Schaller Acura

Since 2003, we have bought/leased 7 vehicles from Teri Lupacchino and Schaller Acura; clearly we couldn't be happier with our experiences there! Teri makes the sales process so effortless and enjoyable. Lupacchino and Schaller Acura; clearly we couldn't be happier with our experiences there! Teri makes the sales process so effortless and enjoyable. Her knowledge of the entire vehicle line-up is flawless, and is always very willing to take whatever time is needed to ensure our needs are met. The "price settling" process is always competitive, fair, and headache free. Needless to say, I offer Teri's name (and Schaller Acura) any time I come across someone in the Acura market. The service department is also exceptional. Convenient times, reasonable wait times, and above average waiting area are key and appreciated. The folks in the service department always ensure to inquire if there are any problems, or anything else they can help with, everytime you are there. The entire Schaller Acura family is very pleasant and personable. Whenever I am there for service, it is like seeing a bunch of old friends, with many small converations catching up with folks. Overall, a very positive experience (everytime!). More

It is always very easy dealing with Teri and Schaller. She typically has been able to get me into a car the same or next day with minimal effort on my part. She knows what I like and doesn't put on a big She typically has been able to get me into a car the same or next day with minimal effort on my part. She knows what I like and doesn't put on a big sales pitch to try to sell me something I don't want. It's always very enjoyable dealing with her, and any follow-up is handled quickly and professionally. It makes getting a new car very simple for me because I feel very comfortable with Schaller's sales and service team and don't have to waste my time shopping around at other dealers because I can trust them and the product is excellent. More

This was my second automobile purchase from Schaller. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. If inquiring through internet, Teri Lupachino will likely be your contact. She's been my contact for both purchases and she's outstanding. Responsiveness is incredible - gets back to you quickly, even if in off-hours. The business folks are also very nice - very knowledgable. Again, same folks I dealt with over 3 years ago (Brian and Brian, though forget their last names). Finally, the service department has the nicest people working in it of any dealership I have encountered. While I have only had maintenance done at Schaller, there have been some questions and issues that I wasn't sure about - they never tried to take advantage or create a cost for me. More

I was happy with the overall buying experience, Bob was knowledgeable of the vehicle. There was no high pressure sales. Upon delivery of the vehicle Bob took the time required to expalin all the features a knowledgeable of the vehicle. There was no high pressure sales. Upon delivery of the vehicle Bob took the time required to expalin all the features and set up all the personal settings for me and my wife. I love the vehicle. I would recommend Bob and the dealership. More

Several of our friends recommended Schaller Acura to us and we were very pleased with the service and attention we received at the dealership with Rob Horton as our Sales Consultant. He spent as much time and we were very pleased with the service and attention we received at the dealership with Rob Horton as our Sales Consultant. He spent as much time as we needed with us to explain the special features of the car. This was our first purchase of an Acura as all of our previous purchases were Honda Accords, so learning about the special features was very helpful for us to see the reasons to upgrade. The car had all of the features that I was looking for and seemed worth the additional money. Rob Horton repeatedly suggested that if at any time we had any questions about the car after the purchase that I call and see him or have my questions answered over the phone. I am loving our new tsx Acura! More

Several of our friends recommended Schaller Acura to us and we were very pleased with the service and attention we received at the dealership with Rob Horton as our Sales Consultant. He spent as much time and we were very pleased with the service and attention we received at the dealership with Rob Horton as our Sales Consultant. He spent as much time as we needed with us to explain the special features of the car. This was our first purchase of an Acura as all of our previous purchases were Honda Accords, so learning about the special features was very helpful for us to see the reasons to upgrade. The car had all of the features that I was looking for and seemed worth the additional money. Rob Horton repeatedly suggested that if at any time we had any questions about the car after the purchase that I call and see him or have my questions answered over the phone. I am loving our new tsx Acura! More

it was a pleasure working with Teri and the Acura team. we are very pleased with the experience....the car is well made and performing well. The GPS display is very good, could be improved in terms of sho we are very pleased with the experience....the car is well made and performing well. The GPS display is very good, could be improved in terms of shortest route to destination. electrically, the battery warming seems to come on with some regularity More

We bought a new car from Teri Lupacchino in 1998. Her knowledge and sales experience back then made the entire process a positive experience. The car was a wonderful investment that lasted 10 years. Th knowledge and sales experience back then made the entire process a positive experience. The car was a wonderful investment that lasted 10 years. The service provided by the dealership was excellent. They are the reason the car was in such great shape for 10 years. When we decided it was time for a new car, there was no where else we though about going. There was also no other sales person we would rather work with. The best part about dealing with Schaller Acura was that almost all of the staff we dealt with 10 years ago were still there. We knew we would be dealing with experienced people we could trust. Being able to trust the people who sell and sevice a vehicle is an extremely comforting experience. We knew that we would be given the best possible advice by the best people in the business. Once again, Teri's personal touch, knowledge, and experience made the car buying process simple and relaxing. It was so easy to walk into Schaller Acura to meet with Teri. Buying a car is a major commitment, but we were completly at ease working with Teri and the rest of the Scaller staff. We not only purchased a new vehicle that day, but also walked away with a pre-owned vehicle. It has been about three years since those major purchases and we could not be happier. Both cars are everything we wanted. During a conversation with a family member who was considering a new vehicle, I strongly recommended both Schaller and Teri. In my opinion, there is no better dealer and no better sales person. When the time comes, we will be returing to Schaller in the hopes of dealing with all the same people. Even if Teri is no longer selling cars at that time (we expect these cars to last a long time) and some of the staff has changed, we know we will still be working with a top quality dealership that we completely trust! More

I found Bob Kenton and the other staff I intereacted with at Schaller to be very professional and reasonable. In addition, in my two regularly scheduled service appointments at Schaller have also been profe at Schaller to be very professional and reasonable. In addition, in my two regularly scheduled service appointments at Schaller have also been professional and included high custome rservice. I would highly recommend Schaller Acura. Paul Davern South Windsor, CT More

I had an excellent experience purchasing my Acura RDX from Schaller Acura!! I worked with sales associate Sadie Bride and she was Awesome!!! Very friendly, informative and not pushy at all!!! As consumer from Schaller Acura!! I worked with sales associate Sadie Bride and she was Awesome!!! Very friendly, informative and not pushy at all!!! As consumers we dread buying a car because it is such a big expense, we want the best deal possible and we dont want to feel pushed in any way. Dealing with Sadie was like dealing with a friend, she gave me positives and negatives...didnt just "try to make the sale". Sadie really listened to my needs, and concerns and fitted me with the best car. She is very organized and took care of everything for me..even the smallest details like programming some radio stations that I might like. I would highly recommend everyone see Sadie..she is the BEST!!!! More