Sansone Chrysler Jeep Dodge Ram

The Chrysler dealership at Sanson should consider giving its customers a loaner vehicle when they drop their vehicle off most customers. Don’t realize that they’re going to have to Uber or find other means its customers a loaner vehicle when they drop their vehicle off most customers. Don’t realize that they’re going to have to Uber or find other means to transportation when they leave their car for repair. More

Very disappointing experience with Sansone Route 1. We brought our leased 2023 Jeep Grand Cherokee L Limited to Sansone for a software update and battery issue. A few weeks after that service, the b We brought our leased 2023 Jeep Grand Cherokee L Limited to Sansone for a software update and battery issue. A few weeks after that service, the backup camera stopped working completely, which raised concerns that the issue may have been related to the software work performed by the dealership. I scheduled a 6:30 a.m. appointment on October 12, 2026, and specifically confirmed beforehand that someone capable of diagnosing the issue would be available. I drove from Staten Island to New Jersey based on that confirmation. After arriving and waiting, I was initially told the appropriate technician would be there shortly. That person never arrived. I was then told that the technicians available were too junior to properly diagnose the problem and that I would need to leave the vehicle for approximately two days. To make matters worse, I was told the repair would not be covered and that we would have to pay out of pocket. Rather than leave the vehicle without any confidence that the issue would be properly addressed, I brought it to an independent mechanic in Staten Island. They diagnosed and fixed the problem. Their documentation noted multiple BCM errors, that the backup camera was completely off, and that they believed the prior software update had been performed incorrectly, causing the camera to stop functioning and the odometer to flash. The repair required 2.5 hours of labor and cost us $612.45 out of pocket. What makes this especially frustrating is that we made the effort to return to the authorized Jeep dealership and give Sansone the opportunity to correct the problem. Instead, despite confirming the appointment in advance, the appropriate technician was unavailable, the issue was not resolved, and we were told we would be responsible for the cost. Based on this experience, I would not recommend Sansone Route 1 for service. We expected much better communication, accountability, and support from an authorized Jeep dealership, particularly when the problem appears to have resulted from service previously performed on the vehicle. More

Service ripped me off and I received no updates unless I reached out. Rude staff reached out. Rude staff More