Safford CDJR of Springfield

Great experience getting my Ram serviced at Safford. Big Thank you to Aaron for ensuring things went smoothly during my visit. Aaron’s dedication to service is superb and I appreciate his efforts to ens Big Thank you to Aaron for ensuring things went smoothly during my visit. Aaron’s dedication to service is superb and I appreciate his efforts to ensure customer satisfaction is achieved. More

Over promise and under deliver. Sold me a $6,500 maintenance contract only to make me wait 4 hours for a scheduled oil change and inspection. Happens every time I go there. Last tim Sold me a $6,500 maintenance contract only to make me wait 4 hours for a scheduled oil change and inspection. Happens every time I go there. Last time it took 3 hours for someone to make a warranty repair by replacing a small piece of plastic on the dash. Should have taken 10 mins. More

Great customer service. Drake kept me in the loop of what was going on and explained to me what needed to be done with my jeep. Also, connected to with finance about other a Drake kept me in the loop of what was going on and explained to me what needed to be done with my jeep. Also, connected to with finance about other available services. More

The staff was friendly and polite. 4 stars instead of 5 for my visit because they forgot to complete my complimentary car wash and they don’t work the Jeeps 5th tire into the tire rota 4 stars instead of 5 for my visit because they forgot to complete my complimentary car wash and they don’t work the Jeeps 5th tire into the tire rotation, unless you pay extra. More

Great sales team. Willing to work with you to get the best price. Know before you go, however their team is great. Thanks Charles Willing to work with you to get the best price. Know before you go, however their team is great. Thanks Charles More

came to the dealership to see about a service electronic throttle was suggested to replace a map sensor, which was 400 and some change the next day I still have the same code. Come back to the dealership an throttle was suggested to replace a map sensor, which was 400 and some change the next day I still have the same code. Come back to the dealership and then it suggested that I replace a clip on the ECU, which would ring out about 1500 or so at this point it seems like we're just fixing things to try to find an issue which is not the reason most of the time we come to the dealership More

Drake and the team at Safford was amazing! I was able to take my car in immediately after I had been receiving a maintenance alert. They explained everything to me and got the work done quickl I was able to take my car in immediately after I had been receiving a maintenance alert. They explained everything to me and got the work done quickly! Thanks everyone! More

A very large change from my past visit. I suppose we (the dealership as a whole and myself) needed to learn about each other. Gwen was very attentive to my needs and had a can do attitude. I suppose we (the dealership as a whole and myself) needed to learn about each other. Gwen was very attentive to my needs and had a can do attitude. Everything was seamless including the loaner/rental. My vehicle was serviced and it drives well. I am concerned about the rising service prices ($129 for an oil change is excessive) but that is a separate issue from the people. More

Excellent service, friendly personnel. Service Advisor, Anibal Benitez was great, provided very helpful adice. Easy scheduling. Quick service. Service Advisor, Anibal Benitez was great, provided very helpful adice. Easy scheduling. Quick service. More

The team always gets the job done and provides good customer service. One major benefit for me is the shuttle to work. However, sometimes the drivers aren’t available. I understand how tough staffing i customer service. One major benefit for me is the shuttle to work. However, sometimes the drivers aren’t available. I understand how tough staffing is. Though, that can sometimes be a major inconvenience for me as I drop my car off in the morning with a scheduled appointment and request for a shuttle as I expect to go work. Fix this issue and I won’t have anything negative to say. Thanks More