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Rydell Chevrolet GMC Cadillac
Grand Forks, ND
163 Reviews
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Showing 163 reviews
October 13, 2020
I had a lovely interaction with Mike Menard. I test drove a few vehicles on a Monday. I took time out of my hectic life to go look and I brought my dad with me who is also very busy. While I was driving one a few vehicles on a Monday. I took time out of my hectic life to go look and I brought my dad with me who is also very busy. While I was driving one of the vehicles I was interested in, my dad got a phone call for work. He answered it and Mike was visibly annoyed that he would answer a phone call while riding in a car. Mike was extremely unprofessional and unable to answer all of my questions about the cars. Red flag, right? On Wednesday afternoon, I made up my mind and reached out to Mike to let him know I decided and we agreed Thursday at 6 pm, I would be buying a car. He did not inform me that I needed to put money down on a vehicle at any point through this process. So, I got insurance and everything squared away to buy this car. Mind you, this is my first time buying my own car so I wasn't too sure what to expect but I told Mike this thinking it would benefit me and he would be more helpful. Nope. I had asked for his advice on which car would be the best fit for me and my life and he had no interest in listening to me, he clearly only wanted to make a sale. Thursday at 11:18 AM, I received a text message from Mike asking me to put $500 down on the car. I replied asking him why not just start getting a loan set up for me since I was at work and would be in later that night to buy the car? He wasn't even brave enough to call me to tell me this. At 12:06 PM I was on a break at work and called him to see what was going on since he didn't bother to text or call me back. He informed me that someone else was looking at the car because "he dropped the ball" and forgot to hold the vehicle for me. I'm not sure how you "drop the ball" and forget to do your job. I asked him to please fix this because we had previously agreed that this vehicle would be mine and he replied that he sees stuff like this fall through all the time. He said well there's nothing I can do about it now because another salesman has the keys and someone else is interested in it. He gave me excuse after excuse to cover his mistakes. I asked that he involve a manager since this car was already supposed to have my name on it. He told me the manager said "it is what it is" because Mike failed to inform me that I needed to put money down and now they had another potential buyer there. At 12:40 PM, he called me back and informed me "it's a done deal, sorry." It was the most insincere apology I have ever heard. They sold the car out from under me when it should have been held with my name on it. I requested his manager reach out to me and he did but I was working so I was unable to answer his call. The managers (Bryn Seay and Anthony Michael) have yet to return my calls and it's been almost a week. If I had "dropped the ball" like that in my job, I would be fired. This was completely ridiculous, easily avoidable, and the WORST customer service I have ever dealt with. I can definitely say Mike Menard will NOT be selling me or any of my family or friends a car. I am EXTREMELY disappointed in Rydell and all of the people that "dropped the ball" for my first car buying experience. If I could give 0 stars, I would. More
by leahlewis621
Employees Worked With
Mike Menard, Bryn Seay, Anthony Michael
September 04, 2019
thank you craig croaker for being so helpful to me. craig croaker was a nice guy and he took his time with me. I recommend craig croaker to anyone. craig is a nice guy to work with cody skalsky craig croaker was a nice guy and he took his time with me. I recommend craig croaker to anyone. craig is a nice guy to work with cody skalsky More
by cody skalsky
Employees Worked With
Craig Croaker
November 13, 2018
Internal and External Detail We got a full interior and exterior detail and were extremely pleased with the results. The appointment was easy to schedule. It was easy to drop off We got a full interior and exterior detail and were extremely pleased with the results. The appointment was easy to schedule. It was easy to drop off the car in the morning and to pick it up in the afternoon. Paul did an amazing job and make our black car look brand new even with a fresh snow fall! More
by ss
Employees Worked With
Paul and Leslie
November 05, 2018
Great experience in buying a new vehicle. We love our new Buick. We were treated respectfully and all our questions were answered no matter how stupid. Thank you to Michael Longoria for accomm We love our new Buick. We were treated respectfully and all our questions were answered no matter how stupid. Thank you to Michael Longoria for accommodating our canes and slowness. We would highly recommend Rydell and Michael. More
by ruby
Employees Worked With
Michael Longoria
October 30, 2018
Detail center Had them clean pickup after a spill. Alan did a good job getting it cleaned up. I would recommend them to anyone with a dirty smelly car Had them clean pickup after a spill. Alan did a good job getting it cleaned up. I would recommend them to anyone with a dirty smelly car More
by JJ
Employees Worked With
Allen Mulhern
August 07, 2018
Outstanding ! We arrived from France 6 months ago and Brian has been very helpful and patient with us! He gave us very good advices and he found the perfect car! Ve We arrived from France 6 months ago and Brian has been very helpful and patient with us! He gave us very good advices and he found the perfect car! Very professional, and cherry of the cake he is a very nice person! For sure we would buy again at Rydell! Thank you! More
by Maud&Damien
Employees Worked With
Brian Schneider
July 31, 2018
Wish There Were More Dealerships Like This I live north of Seattle and have been searching for a certain vehicle for over a year. I saw a vehicle on-line and started communication with sales as I live north of Seattle and have been searching for a certain vehicle for over a year. I saw a vehicle on-line and started communication with sales associate John Olderbak @ the Rydell dealership. Communication was easy, honest, & John was quick to answer questions. This experience was over & beyond what I have dealt with in the past concerning vehicles. In short, John was AWESOME to work with. John even disclosed "flaws" the car had and provided whatever I asked for (vehicle pictures, videos, vehicle history, etc.). After the agreed upon price, John wasn't through. He efficiently sent me the paperwork via Fed-Ex and even took appropriate documentation from the carrier I had hired to pick-up the vehicle at the dealership. If I lived in Grand Forks, there would be no doubt as to what dealership I would exclusively use whenever I needed a vehicle. Rob S. Burlington, WA. More
by Unhappy Lakewood customer
Employees Worked With
John Olderbak
May 29, 2018
Excellent service while purchasing used car Scott Vancamp was our sales person. He went above and beyond to help us find our certified camaro. He showed us all the options and listened to what Scott Vancamp was our sales person. He went above and beyond to help us find our certified camaro. He showed us all the options and listened to what we were looking to purchase. He pointed us to the right car for us. THANK YOU for the great service. More
by Jodi Quibell
Employees Worked With
Vancamp, Scott
May 10, 2018
Amazing staff and service Went in looking for a new truck and the staff were great, very helpful and knowledgeable. After the sale they check up on you and make sure everything Went in looking for a new truck and the staff were great, very helpful and knowledgeable. After the sale they check up on you and make sure everything is going well. Response to emails or texts is very fast and efficient. Would recommend them anytime I know someone is looking at vehicles. Ask for Brian Schneider he was great More
by Hockeyfan19
Employees Worked With
Brian Schneider
