Ryan Ford - Service Center

Exemplary Service The Service Department provided the best service of any Ford dealership I have dealt with in the greater Houston area. I have had countless terrible The Service Department provided the best service of any Ford dealership I have dealt with in the greater Houston area. I have had countless terrible experiences with the Ford dealerships on the west side of Houston. The communication at Ryan was great. Proper expectations were set and met. The repair on my F-250 was done in a timely fashion. Austin and the service techs did a wonderful job. Due to this, I will most likely be returning to Ryan Ford when it is time for me to purchase my next vehicle. More

Another great experience! The staff are friendly and professional. My service was done quickly, while I helped myself to the free coffee and water made available in the comfort The staff are friendly and professional. My service was done quickly, while I helped myself to the free coffee and water made available in the comfortable waiting area. Even my wife commented about how nice the shop area is. More

Superb I live in Denver and when I couldn't get the help I needed on my ford escape, Steve Fox went out of his way to get the answers I needed. I live in Denver and when I couldn't get the help I needed on my ford escape, Steve Fox went out of his way to get the answers I needed. More

Ford recall My wife received a recall notice for her F150, I called and Mason took great care of us. I dropped off my truck the day before and told them I needed My wife received a recall notice for her F150, I called and Mason took great care of us. I dropped off my truck the day before and told them I needed it back early due to that day being my anniversary and I didn't want to hang around long. They not only got the truck back early but everyone was wishing me a happy anniversary. This is the second truck I have purchased from Ryan, I love the dealership even if it is a drive from Katy. Thank you guys you are the best More

Great Service Department The service at this dealership is superb. Mason Koch and Brad Zook are two of the best in the business. I use to refuse to go to the dealership f The service at this dealership is superb. Mason Koch and Brad Zook are two of the best in the business. I use to refuse to go to the dealership for service especially when it was out of warranty. Now this is the only place allowed to service my truck (except tires). More

Customers First Ryan Ford is where I will always buy my vehicles. They truly believe that customers come first. Brad is by far the best maintenance manager I have eve Ryan Ford is where I will always buy my vehicles. They truly believe that customers come first. Brad is by far the best maintenance manager I have ever worked with. More

great experience, very helpful Clayton Easley was very helpful and personable. He told me what would happen as we went along. Went above and beyond to help me in my stressful situat Clayton Easley was very helpful and personable. He told me what would happen as we went along. Went above and beyond to help me in my stressful situation. also kudos to the excellent mechanic, (sorry forgot his name) He worked hard to get my part back in and get me on the road. More

Front end knocking sound Really appreciate the professionalism and care exhibited by the Ryan Ford Service Department. This includes Mason Koch, my service advisor, and Josh, Really appreciate the professionalism and care exhibited by the Ryan Ford Service Department. This includes Mason Koch, my service advisor, and Josh, the technician that troubleshooted the issue. The problem has been resolved and I am a very happy customer. More

Recall and service visit My wife communicated with Ryan Ford in Sealy about factory recalls on our Ford Transit diesel van. When I got there Mason Koch facilitated the recall My wife communicated with Ryan Ford in Sealy about factory recalls on our Ford Transit diesel van. When I got there Mason Koch facilitated the recall issue and scheduled our regular maintenance just a little early to save us another trip to the dealership. -Mason has always presented a very professional manner and handled his duties well; an attribute to the dealership. More

2015 F-250 Warranty Service I recently had my scheduled service for my 2015 F-250 Lariat 4x4 Diesel. Upon completion, Mr. Koch brought to my attention a small oil leak and asked I recently had my scheduled service for my 2015 F-250 Lariat 4x4 Diesel. Upon completion, Mr. Koch brought to my attention a small oil leak and asked if I had recognized this prior to my service. I had not noticed and when I got home, I then noticed a few small drops of oil where I typically park. I immediately called Mason and told him he was accurate with the assessment and he immediately scheduled my return visit to get the leak checked out. He was able to schedule me within a week into an apparent busy service department. The leak was immediately found, repaired and my truck was ready by the end of the same day. The service was covered under Warranty and my experience with Mason was very pleasant. I have purchased 2 new Fords from Ryan Ford over the past 3 years, and part of my dedication to Ryan Ford is accredited to Mason Koch's handling of the service work I have received from he and his Dept. over the past years. It was a pleasure working with Mason Koch. More