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Rusty Wallace Kia Alcoa
Louisville, TN
6,414 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,414 reviews
June 27, 2024
All were professional and courteous. They got to my car quickly and got it fixed quickly. I will definitely be going to them for all my service needs from now on. They got to my car quickly and got it fixed quickly. I will definitely be going to them for all my service needs from now on. More
by Joanna
Verified Customer
June 27, 2024
Great facility and courteous, friendly staff. Fast efficient service. Not pushy or demanding. Take care of the customer needs. Fast efficient service. Not pushy or demanding. Take care of the customer needs. More
by FORESBRR
Employees Worked With
June 26, 2024
They completed the work needed and I have no concerns about the work. Everything was reset about the work. Everything was reset More
by FINDEASTTNREALESTATE
Employees Worked With
June 25, 2024
You won't find any better great customer and service in the service department and because of that I'll gladly make the hour drive there every time I need a oil change and other services thank you very the service department and because of that I'll gladly make the hour drive there every time I need a oil change and other services thank you very much More
by burnsmr100
Employees Worked With
Robert
June 24, 2024
We had a great experience. Everyone was knowledgeable and helpful. Very happy with our purchase. Everyone was knowledgeable and helpful. Very happy with our purchase. More
by Mkilgore
June 23, 2024
Rusty Wallace Kia has provided excellent service each time our vehicle has been brought in. The staff are friendly and helpful. time our vehicle has been brought in. The staff are friendly and helpful. More
by nancyjohnson1965
Employees Worked With
June 23, 2024
Jay in service was great. He kept informed on my car to what was going on. My vehicle is a 2018 Stinger gt2. Jay also made sure I understood what the issues were and what need He kept informed on my car to what was going on. My vehicle is a 2018 Stinger gt2. Jay also made sure I understood what the issues were and what needed to be done and why! I would highly recommend Jay for sure! More
by Stinger gt2
Employees Worked With
Jay Grewer
June 23, 2024
Car was filthy,and there r stains on the ceiling above the rear view mirror. Glass was not clean on inside of glass. Pieces of the rubber trim was in the floor board,and the steering wheel and center cons the rear view mirror. Glass was not clean on inside of glass. Pieces of the rubber trim was in the floor board,and the steering wheel and center console. More
by whiteheadpenny4
June 22, 2024
This visit was quick, only there one hour for recall check. Much better than last time I was there! check. Much better than last time I was there! More
by CINDYADAMS865
Employees Worked With
June 20, 2024
Dealer was helpful, friendly, and willing to make a deal relatively quick. It took a bit of finagling to get where we both felt comfortable, but eventually did. We love the car overall. My only displeasure relatively quick. It took a bit of finagling to get where we both felt comfortable, but eventually did. We love the car overall. My only displeasure was the woman in the finance office was a little abrasive and aggressive when it came to pushing additional warranties and protection packages. I told her we weren’t interested and she proceeded to tell me how she couldn’t understand why someone would make that decision, it wasn’t smart, etc…it was quite awkward for a brief period. More
by bberogan13
