Russ Darrow Waukesha Kia

Purchased vehicle in good faith of being told “we stand by our cars”, NOT TRUE! exactly 2 weeks later the engine light appears on dash. Service check over car and explains that it needs nearly $1000 of wor by our cars”, NOT TRUE! exactly 2 weeks later the engine light appears on dash. Service check over car and explains that it needs nearly $1000 of work. Unbelievable! Told not covered under warranty. Why was the car available for purchase with such a problem? Spoke with manager and was told “sorry there’s nothing we can do”. Completely unsatisfied! Feel tricked! Jonathan sold me a bad car. Dishonest, NEVER AGAIN! More

Amazing!! Dennis C. provides exceptional service even when things took a while. I am excited for my new vehicle and would recommend coming to Russ Darrow Waukesha! when things took a while. I am excited for my new vehicle and would recommend coming to Russ Darrow Waukesha! More

Jordan was awesome!! She helped us find our son his first car. It was a great experience!! She made it so easy. No pressure or stress at all!! We would definitely come back to her next time!! car. It was a great experience!! She made it so easy. No pressure or stress at all!! We would definitely come back to her next time!! More

We had a awesome experience at this location.Each We had a awesome experience at this location. Each individual we cam inncomtact was were so helpful and friendly. Like to thank Wally and Brandon f We had a awesome experience at this location. Each individual we cam inncomtact was were so helpful and friendly. Like to thank Wally and Brandon for listening to us and helping find the best solution to our car buying needs. More

I purchased a high-mileage used Kia Sportage that they received on trade. Even though the total value of the sale was low, everyone at the dealership treated me with the same level of attention as if I we received on trade. Even though the total value of the sale was low, everyone at the dealership treated me with the same level of attention as if I were buying a new vehicle. A service manager even offered to personally oversee some initial maintenance work I chose to have done, and a different advisor remembered my name when I picked up the vehicle the next day. My salesperson has followed up twice to make sure the vehicle is working out for me. Hard to top this level of service. Highly recommend. More

This place and people are awesome! This was the first place that I stopped at to look for a new/used SUV. The service was awesome, everyone was super friendly and super easy to work wit This was the first place that I stopped at to look for a new/used SUV. The service was awesome, everyone was super friendly and super easy to work with when getting a good deal. This dealer will always be the first and only stop that I get vehicles from. My parents have bought from here multiple times and every time it has been perfect. More

Second time leasing at Russ Darrow Kia! Wally was very helpful and went over everything about my new car. Great service all around. Thank you! helpful and went over everything about my new car. Great service all around. Thank you! More

The service was excellent. Staff was very friendly and knowledgeable about the car. I would definitely recommend Russ Darrow and our sales associate. Thank you knowledgeable about the car. I would definitely recommend Russ Darrow and our sales associate. Thank you More

Very helpful to find us the right car at a fair price. We bought 2 cars at this dealership in the same month and have no complaints. We bought 2 cars at this dealership in the same month and have no complaints. More

I’m grateful for the 3 fellas who took care of me for my first time dealership experience... Keegan, Wally & Brandon... Thanks for being patient & working with me especially on Juneteenth day... first time dealership experience... Keegan, Wally & Brandon... Thanks for being patient & working with me especially on Juneteenth day... More